I am a powervantage customer of HSBC. I called up HSBC phone banking on 15th June 2010 and was handled by one Durgesh. I explained to him about a problem I face with internet banking where the system does not allow me to upgrade my limit for a non-designated payee. According to the system such upgrade cannot be done online. Mr Durgesh repeatedly was asking me to follow the same procedure which i tried several times without sucess. When asked to take down a complaint, he refused to register a complaint and wanted me to send an email. When I wanted to speak to a senior manager he put me on hold for 33 minutes. He cam beack after 33 minutes and told me that his supervisor is busy and that she will call me back. But the supervisor never called me. This is the quality of the service provided by the WORLD\'S LOCAL BANK to its Powervantage customers !! The customer service executive does not even know how the Internet banking system of the bank works. Otherwise why will he keep telling me to do something which the system does not allow you to do. Very pathetic.