I was a HSBC premier account Holder and despite asking for a downgrade in writng in Feb 2010 it was not effected till May 2010.Worse 2 Debit Cards were simultaneously issued and active till MAy 2010 .One of the cards was misused by some fruadster and HSBC refuses to own up responsiblity.
To add insult to Injury I was threatened by Low balance charges becasue the Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal NRE account in MAY 2010)
The Whole customer expereince is horrible and it appeared as a rip off.I bank with HSBC UK .It seems they treat Indian customers in a cavalier and unproffesional mannar because there is no regulation on them in India .They dare not do the same in UK.
I cannt pursue a case against them in India so have no recourse but to advice others to stay away from HSBC INDIA ESPECIALLY NRE ACCOUNTS.
I am closing my HSBC accounts in protest and encouraging my other friends to chnge from HSBC INDIA to any other bank.
I too had similar experience with my NRI account at HSBC Bangalore.. They have taken about Rs 7500 fee towards the HSBC Premier Account without my knowledge. Complaint to the branch and Mumbai HQ did not help me get the unauthorized fee reverted to my account. I am closing my account with the bank, will NEVER consider using their banking services in future.
No USE OF TALKING TO ANYBODY.
If at all write to the higher authorities though I doubht they care.
They only understand one langange.i.e Loss of Bussiness.
Spread the word around so that people leave them in hordes and the managers come their senses.
I totally support this complaint. I am having similar issue with HSBC main branch Delhi. My premium account was also downgraded without my consent or information. The HSBC personal manager himself suggested investing the money I had in my account and once this money went into investment the account was down graded.
It is also true that as long as you have huge sum of money in your account you are treated well!!!!
Typical indian behaviour. I will also take up the issue with high authorities.
I support this complaint. They are actually behaving in same manner with me. I am going to take legal action against them.
Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full.
Kind regards
Michael
Mobile: 0044 ********44
E-mail: ckmdm@aol.com
I support this complaint.
Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.
At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC has been doing and is doing in India to our customers.
I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.
So if you would like to contact me, please send me your complaint in full.
Kind regards
Michael
Mobile: 0044 ********44
E-mail: ckmdm@aol.com
I support this complaint completely. The bank staff, moreover, when talked to in person, seem to be just taking a chance while answering your questions.
I too was issued two debit cards in the span of two weeks and each one was deactivated quickly, without having informed me or being given an alternate card to use. The result was that I was left without direct access to my account for almost one and half months. I applied and reapplied for cards in the next four months and finally, out of frustration, decided to close the account.
I have closed the NRE account with HSBC.The private banks in India treat the customers really shabbily.I guess its time to switch back to tardy but still reliable Public sector.
HSBC INDIA TREAT IT WITH A LONG STICK AND STAY AWAY FROM IT AS Much as possible.
Dear Mr / Ms ,
Reference Number: 1********456
We refer to your email dated 19 June 2010 received through info@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.
We regret that we have given you an occasion to complain on our services. We assure you that such instances are rare that might have caused you inconvenience. However, adequate steps are in place to ensure prompt and efficient services are given to our valuable customers. We assure you that we value your relationship with HSBC and we are sorry that your recent experience with HSBC has led you to believe otherwise.
We reiterate that we are committed to improving customer service and feedback such as yours is taken very seriously.
Further, we regret to inform that your account number cannot be traced in unsecured mode of communication. Hence, we request you to call Phone Banking services.
In the interest of security and to maintain confidentiality, please never mention your account number in any e-mail as it is an unsecured form of communication.
Please write to us for further queries.
For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in
Yours sincerely,
Pallavi T
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
An email communication has been sent to HSBC India on June 19, 2010, 4:08 am
Fully agree. I have only been using them for the past 6 months and they are bungling idiots who shirk responsibility. NRIs, Expats etc; stay away from HSBC Premier (prob regular service too). I reccomend going with Citi instead.