Dear Sir,

Since 2 yrs I have been getting so many nuisance calls from ICICI Bank Credit Card collection agency that is for third party.When I complained to Head of the Quality Department(Copy is attached below)instead of helping me they are favoring Credit Card collection agency.Twice they took my address & sending goons to my place to confirm who is residing on this address.So I humbly request you to do needful to this.Every time they take my address & phone no after that they have misused it instead of helping.

Thanks&Regards
Mr.Hebbar

dinaz yezadi (dinaz416@live.com)
Date: Wednesday, September 21, 2011 11:28 PM
To: headservicequality@icicibank.com (headservicequality@icicibank.com)
Subject: RE: ICICI Bank Credit Card


Dear Mr. Ratheesh Achath,
Office of Head Service Quality.

This is to bring under your notice that I am again harassed by your ICICI Bank collection agency. Today (21/9/2011)I again received call from 022- 30906700 at 1.30pm & on 19/9/2011 I received a call from the same no on my mobile at 2.52pm.So in spite of your assurance I have been getting calls. So now will you please let me know what legal actions I should take.

I know that your collection agency people are using worst pyrotechnics. We have often said that concern person doesn’t stay on this address &this is not his no. Then also they call at my place by saying that we are calling from Insurance Company & we would like to speak to Mr.Suhas Joshi regarding his Insurance. When I have said so often that this is not his no & no body by that name stayed here. Then also your collection agencies keep on calling. So I think you are testing my patience. Now I have to take some ultimate steps if you are not taking any strong measurements to curb your own nuisance.


Thanks&Regards
M.Hebbar

Reply from Head of the Quality Department

Dear Mr. Hebbar,

We refer to our earlier e-mail of September 23, 2011 regarding collection payment follow up.

While valuing our relationship with you we thank you and express our gratitude for your patience and co-operation.

We request you to provide us with your communication address, contact numbers and preferred time to visit your place for further assistance.

Awaiting for your response.

Sincerely,

Ratheesh Achath
Office of Head Service Quality