Dear Sir/Madam,
It is to bring under your notice notice that, I am again harassed by HDFC Bank Credit card collections department.She(Miss Nisha) called me for the Third Party Credit Card collection.She called on 10/3/2011 at my residence,my office No as well as on my Mobile No:********15. I am getting nuisance calls from your collection dept on my mobile no.********15 as well as on my land line also, on 10/3/2011, 4times I got a call from 02230571440, 02230571435 at 16.41pm on my land-line.After that twice I got on my Mobile one at 16.09pm & another at 15.46pm.At 5pm she called up on my office no also.Her name is Miss Nisha.I don't understand that in-spite of making so many request why do I get these nuisance calls on my no?The person who called up on my no her name is Miss Nisha is very arrogant & rude with me as well as with my family members.I asked her to tell from where she is calling, which branch she is calling but she is not ready to provide me any of her details but she is asking my personal details.She will hung up the call.This has become almost every 6 months regular nuisance.I am sending the reference mail(An assurance given by Vice President)As I have mentioned so many times to "The Head Of The HDFC Bank Quality Dept"In spite of my so many complaints I am never given assurance regarding these Nuisance calls.Now I have again started receiving these kind of calls.Though I have changed my no.Yesterday 12/3/2011 at 14.05,I again got a call from Miss Nisha No 02230571435.
Just to inform here that neither I am having any account from HDFC Bank nor having any credit card then why am I being harassed by HDFC Bank so frequently can you pl.explain me?When ever I asked callers that,"from where did you get this no?They always reply that Mr.Suhas Joshi gave this no.So I just want to ask a question to HDFC Bank authority that did they ever confirm on this particular No:********15, before giving the Credit card or loan that this No,********15 belongs to Mr.Suhas Joshi?No never simply they gave credit card to that person Mr.Suhas Joshi without confirming any details.And now when Mr.Joshi is defaulter they are calling on my No:********15 which never belonged to him.Now it's a height of my tolerance.So I request you pl.look in to this matter & do needful to my complain&see to it that there should not be any more calls from Miss Nisha or any other people from collection agency.
Thanks,
With regards
Mr.Hebbar.
********15
An email communication has been sent to HDFC Bank Limited on March 16, 2011, 3:01 am
Dear Mr Hebbar,
We would need a few additional details to investigate this complaint: the next time you receive these calls, we would request you to note the account or card number against which these calls are being made, and send this information to us at talktous@hdfcbank.com with the reference id TTU002********011. Once we receive this information, we will check our records and take necessary action.
Regards, Customer Assistance, HDFC Bank