HDFC MAKING ME A LIAR BY TELLING THAT THEY DID NOT CALL ME FOR CREDIT CARDS, THANK YOU FOR MAKING YOUR CUSTOMER A LIAR

AND AGAIN THEY ARE NOT PROVIDING ME WITH ANY REASONS AND JUST MENTIONING ABOUT THEIR STUPID POLICIES.

I DO NOT WANT CREDIT CARD BUT I WANT TO KNOW THE REASON WHY IT WAS DECLINED, THEY JUST SAY DUE TO POLICIES, DOES THIS MAKE SENSE.

I TOLD THEM TO PROVIDE REASONS WITH PROOFS , I THINK THEY DO NOT UNDERSTAND SIMPLE ENGLISH.

I DO NOT WANT THE SAME ANSWERS ABOUT POLICIES BUT THEY AGAIN GIVE ME THE SAME ANSWER

PLEASE ANY1 TEACH THEM AND MAKE THEM UNDERSTAND THAT I WANT REASONS WITH PROOFS.

AND DO NOT MAKE YOUR CUSTOMER A LIAR, I HAVE ALL THE CALL RECORDS




Dear Mr. Sahni,

This is in continuation to our email response dated 01/09/2012 and subsequent conversation with our Service Manager Mr.Krishnarao Gokavarapu regarding your HDFC Bank credit card application.

It is disheartening to note the feeling of dissatisfaction you have been left with during the course of your recent interaction with us. We have reviewed your queries and wish to share the following clarifications with you.

We wish to reiterate that we have reviewed your application and assure you that the same was processed as per internally laid down policy guidelines of the Bank. We also wish to clarify that, issuance of card are subject to Bank's discretion. We, once again, regret to inform you that, currently, we are not in a position to offer our credit card facility to you.

Basis your recent email dated 03.09.2012 on receipt of promotional call received from mobile # ********34, we had reviewed and forwarded the same to concerned for a detailed investigation. We wish to inform that Bank has not spared any efforts to trace the whereabouts / details of the contact numbers from which the calls were made. However, our efforts in this direction were futile. Our investigations reveal that the said call was not made from our end and the phone number provided by you does not pertain to HDFC Bank credit cards or our affiliates of the said region.

We thank you for the interest shown and request you not to let this incident deter your patronage to HDFC Bank’s other products.

In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006

Kindly note the query reference number for this correspondence is 12245916522

Assuring you of our best attention at all times.

Regards,


Rajeswari Jayasekar
Asst. Vice President
Servicequality-CreditCards

Senior Management says that they will resolve the query in 7 business days on AUG 27

NOW ITS MORE THAN 7 BUSINESS DAYS AND THEY DID NOT RESOLVE THE ISSUE.

WHAT A GREAT CUSTOMER SERVICE YOU HAVE PROVIDED

I THINK SOMEBODY NEED TO TEACH YOU PEOPLE HOW TO CALCULATE 7 BUSINESS DAYS

HDFC giving the same lame replies that to from Asst Vice President - Service Quality. I dont know what service they are provide, better shut down your company, I called 50 times to customer service and there is no reason given and at the same time i get calls from hdfc and they tell to apply for credit card, SO IRRITATING, they tell you cant apply again till 6 months but why do they call and ask me to apply again in just 3 months, IS THIS A JOKE. AND not explaining the reason, just copy pasting their DAM POLICY.

I DINT EXPECT THIS FROM BANK LIKE HDFC

Dear Mr. Sahni,

This is in continuation to our email dated 27/08/12 regarding your HDFC Bank credit card application bearing number 12051********0S3.

We understand your concerns expressed on your recent interactions with the bank and we sincerely regret any inconvenience caused to you in this regard.

We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

Please feel free to write to us at customerservices.cards@hdfcbank.com for any further assistance / clarification that you may require and we shall be glad to assist you.

In line with our focus and commitment to Customer Service, we trust that your grievance has been addressed in a fair and equitable manner and the issue has been resolved to your satisfaction. If you require any further assistance, you may write to our Principal Nodal Officer Mr. RatanKumar Kesh at HDFC Bank Ltd., Trade World, “C” Wing, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai-400013 or E-mail at pnohdfcbank@hdfcbank.com or Fax at 022-42197125. Alternately you can call at Tel: 022-30961541.

Kindly note the query reference number for this correspondence is 12238135932.

Assuring you of our best attention at all times.

Regards,

Rajeswari Jayasekar
Asst Vice President - Service Quality
Credit Cards