Mr. Vishal singhal (Karbonn),
kindly tell me the exact date and time when you are going to give me back my fully repaired Karbonn Titanium S5 mobile handset, and how much time you required to repair handset at your chinhat (Lucknows Interior) based Head office cum repairing centre . coz as per your service centre in Lucknow - Aakarsh electronics, Mr. Asif had told me that it requires to change of motherboard plate and touch screen panel which was broken by your Chinhat based service centre, and took Maximum 15 days time , which hardly require 15 minutes to change all these things.
kindly tell me why are Karbonn fooling His customers with this third class of handsets and their worst than 3rd class services given by you to your customers.
Are you planning to give delayed services to your customer so that their warranty will void or relapsed, so, that if on very next day or in week after repairing your customer's handset if same or any other problem persisit again you will charge them for the same.
what a cheap strategy you peoples are following.
I already tweeted your third class services and the harassment you have done to me. if on coming Tuesday i.e. on 9-june-2014 I didn't receive my handset back in good working condition you and your team mates will suffer for the further consequences.
Aseem Srivastava
+91-********14
On Fri, 06 Jun 2014 11:37:16 +0530 wrote
Dear Mr. Srivastava,
We acknowledge the receipt of your E-mail.
With reference to your complaint, we would like to inform you
that the repairs for your handset is still under process and we would require
some more time to resolve your complaint.
We understand that there is already a huge delay but we assure
you to resolve the complaint at the earliest.
Request your cooperation till then
We again sincerely apologize for the distress you have gone
through.
For any assistance please feel free to call us at our Customer
Care toll-free number 1********60, from Monday to Saturday (10am to 6PM).
Thanks & Regards
Vishal Singhal
Customer Support
Karbonn Mobile
From:
aseemsrivastava01@rediffmail.com [mailto:aseemsrivastava01@rediffmail.com]
Sent: Thursday, June 05, 2014 8:28 PM
To: info@karbonnmobiles.com; newsletter@nationalconsumerhelpline.in;
up-sforum@nic.in
Subject: Re: FW: FW: Faulty Karbonn titanium S5 Mobile Service is
delayed by Service centre and they are harrassing passing lude comments imei
no. (********2558533)
M.Deepika Jai Singh,
kindly tell me when you will revert me back regarding my mobile complaint then
when the warranty of my mobile will lapses.
I need a solution within a day or two , otherwise be prepare for the worst, and
in two days i'am going to send you the legal notice from the consumer court. if
I didn't receive my Karbonn titanium S5 Mobile in Fully working and in good
condition.
Aseem Srivastava
+91-********14
Dear
Mr. Srivastava,
We
acknowledge the receipt of your E-mail.
With
reference to your complaint, we would like to inform you that the complaint is
under process in (Lucknow L4) and we are in continuously follow up with the
concerned department.
We
will get back to you with the resolution as early as possible.
For
any assistance please feel free to call us at our Customer Care toll-free
number 1********60, from Monday to Saturday (10am to 6PM).
Thanks
& Regards
Deepika
Jaisingh
Customer
Support
Karbonn
Mobile
From: aseemsrivastava01@rediffmail.com
[mailto:aseemsrivastava01@rediffmail.com]
Sent: Wednesday, June 04, 2014 8:45 PM
To: info@karbonnmobiles.com; newsletter@nationalconsumerhelpline.in;
nodal.upe@consumerforum.com; support@karbonnmobiles.com
Subject: Re: FW: Faulty Karbonn titanium S5 Mobile Service is delayed by
Service centre and they are harrassing passing lude comments imei no.
(********2558533)
Dear sirs,
this is to inform you that till date I haven't received any STATUS or calls or
detailed Answers from your side regarding my Karbonn Titanium S5 mobile handset
which was lying in your Service centre more than a month,and the harassment
done
by your colleagues in the service centre - lucknow to me .
If i didn't received my Karbonn Titanium S5 mobile handset Fully Working and in
Good condition within a week, i'll send u a legal notice for the same .
waiting for your reply.Reply me urgently or face the legal cosequences.
Regard's
Aseem Srivastava
+91-********14
3/297,Vishwaskhand-3,
Gomtinagar,
Lucknow-226010
On Sat, 31 May 2014 15:01:06 +0530 wrote
>
Dear
Mr. Srivastava,
We
acknowledge the receipt of your E-mail.
With
reference to your e-mail, we would like to inform you that our Authorized
Service team forwarded your complain to concern of Lucknow L4 and it is transit
now. We will get back to you with the exact status as soon as they would be
receiving the same.
For
any assistance please feel free to call us at our Customer Care toll-free
number 1********60, from Monday to Saturday (10am to 6PM).
Thanks
& Regards
Deepika
Jaisingh
Customer
Support
Karbonn
Mobile
From:
aseemsrivastava01@rediffmail.com [mailto:aseemsrivastava01@rediffmail.com]
Sent: Friday, May 30, 2014 7:14 PM
To: info@karbonnmobiles.com
Cc: newsletter@nationalconsumerhelpline.in
Subject: Faulty Karbonn titanium S5 Mobile Service is delayed by Service centre and they are harrassing passing lude comments
Dear sir's
this is to inform you that I had purchased my Karbonn - Titanium S5 mobile phone on 07-sept-2013 with IMEI NO.1:- ********2558533 & IMEI NO.2:- ********2558541 and on January-6-2014.
I found out there is a problem in its sensors (G-Sensor, Accelerometer, proximity etc.) I give my phone to the service centre at shriram towers - Lucknow and after one month they had return it to me by saying that the phone is working properly .but still there was the same problem existing while checking up the mobile handset they had return it back without doing anything on it . again I had submitted my titanium S5 mobile to your Alambagh AKS- service centre Lucknow and they had again fooled me by saying that the mobile was gone for repairing to delhi head-office and will come after one month coz there was a motherboard problem and the whole part will be replaced , but after one month I found that the handset was still returned back without any repairing. then , I again submitted my handset to Aakarsh electronics service center near krishi bhavan Lucknow, on 16-05-2014 and their mr.Asif head of the centre again told me the same thing that the handset has to sended to the delhi office for its parts replacement but after a week I came to know that they are lying and they had send my Karbonn Titanium S5 handset to Head-office which is in Chinhat Lucknow. and they are saying it that it is karbonn's new head-office opened at chinhat .....and when I ask them to give back my mobile they had again handed me the unrepaired faulty device with no screws on it and the touch is also not working i.e. on 28-may-2014.
when I told them that what they have done they again resubmitted my handset on 29-may 2014 and saying it tooks 15 days to one month time and passing a lewed remarks on me.
I request you please take this matter seriously coz I won't be able to use my handset from last 5 months .and your service centers were harassing me from last 5 months. what kind of services you are providing to your customers . with this kind of worst than third class services and harassment of 5 months , you are provoking me to take strict & legal actions against you. need your proper and strict action in this matter.
waiting for your reply.
Aseem Srivastava
3/297, vishwaskhand
gomtinagar,
Lucknow -226010
Thanks n Regards
Aseem srivastava
Lucknow
Mob.No.:- +91-********14
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Thanks n Regards
Aseem srivastava
Lucknow
Mob.No.:- +91-********14
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