Jabong.com - Getting my refund or product back (order no 161207368709589)
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Complaint by: Preeti Singh on January 10, 2017, 8:59 pm in Online Shopping

I placed an order for 2 products on Dec 3rd, Order no is 161207368709589. The issue is i have raised a return request for MIAMINX Black Printed Blouse (for which i have received the refund) and exchange request for a bigger size for SANGRIA 3/4Th Sleeves Block Printed Kurta With Embroidery. But unfortunately that exchange request wasn't through and i was not aware about the same.
When the field executive (Mr. M. Magesh) from Jabong's courier partner - NOVOEX came to pick up the product (Black Printed Blouse), i asked him that the pick up is for 2 products and not 1. For which he replied that he has got the details to pick 1 product only. So i asked him if he wants to take the exchange product (Sleeves Block Printed Kurta With Embroidery) now or later. He took the product that day itself but did not give me the reverse pick up sheet. The Reverse/pick up slip was handed over for 1 product only and i was OK with that coz coz anyways the courier partner will send the product back to jabong warehouse with the AWB number...
After 20 days of not receiving the exchanged product i was shocked to know from jabong customer care that the exchange request was not placed. After continuous phone calls with jabong team, the escalation team came to a conclusion after their courier partner NUVOEX stated that the product was not picked up from the customer. Now this is Ridiculous...
I have already contacted the NOVOEX team and asked for the chennai office number so that i can find out what happened after my product is picked up, but they denied giving the number saying its against the company policy to give the manager's number as they do not have the office number for chennai. Now that is something new to me... a customer calls up to find out about his/her product and instead of helping, you come up with all sort of answers.
Today (10th jan 2017) an executive from jabong's escalation team called up and after speaking to him for like 20 minutes, i realized i am wasting my time. He also did not provide NOVOEX chennai contact number and said that he doesnt have the same. And adding to it he put this as resolved issue. How can you guys do such a unprofessional thing?
I am without the product and in a loss of the money... I dont know if the courier guy who picked the product from me has cheated or it is JABONG who received my product and is in complete denial mode. i have read so many issues about Jabong that it is cheating its customers by not giving their products or refunds and play the blame game with the courier partner.

Complainant's Goal: Getting my refund or product back
Complainant's Target: Jabong.com
Complaint Location: IndiaTamil Nadu

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