Since from 5 Years I M Using Airtel Simcard. No. ********54. recharge full talk time every time. get ful amount. but every day i have 100 SMS Free. since from 1 week there is 50 paise charge deducting. Regarding this I contact Customercare they saying that in Main Account No Balance thats why Charges Apply. But service provider some time give recharge AMOUNT in main account and some time in dedicated account. by this we are Facing problem. Without intimating customer hidden Charges are applied. i said its not fair, customer care centre floor superwiser Mr. Satish Saying that its our duty to know the charges tariff. its Service provider duty to intimate customer regarding tariff plans time to time by SMS or by Call. So I say Refund amount straitly refuse, saying Not Refunding.
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Vinay chugh
Airtel Customer Service Team
An email communication has been sent to Airtel Mobile Karnataka on May 5, 2010, 12:48 pm
Dear Customer,
Thank you for contacting Airtel.
You have expressed concern regarding wrong SMS charges for your Airtel mobile number ********54.
We understand your concern and will work towards resolving the same.
We would like to inform you that, there is no wrong SMS charges found on your account as per our records.
The SMS charges has not been taken from your main account and the same has been taken from the dedicated account.
Also, the charges has been made as per your plan. Also you are having the benefit of 100 SMS free everyday and then 10 paise/SMS for your number.
For further assistance, mail us at 121@airtelindia.com.
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We thank you and value your association with Airtel.
Warm Regards
Thamizh Murasu P
Customer Care
Bharti Airtel Limited