Bicronpower - Faulty Bicron UPS delivered and refusal of service under warranty
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Complaint by: Manish on November 15, 2012, 7:40 pm in Consumer Electronics

Dear Sir,

I have bought a UPS system from Bicron Induatrial company in the month of May 2012 via Invoice number 5292. The UPS is giving problem since last month and I am trying to contact the company for its service.

I have been following up @ following numbers ********72, ********00 since 3 weeks and have been told that someone will attend to the issue shortly. I have SMS confirmation that they have taken up my request. On 15/11/2012 I have send them an e-mail to attend my problem urgently or I will take appropriate legal action since the product is under full warranty period.

I got a call from "K Kumar" and he rudely told me that he cannot provide me any date for service and asked me to file a consumer complaint.

I have patiently waited for 3 weeks understanding that the company may have genuine issues but after speaking to him to i am shocked and want to take all possible steps/action against this company and K Kumar and get my UPS fixed as early as possible.

I request you to please intervene and take appropriate action.

Regards
Manish
********10

Complainant's Goal: Bicron UPS service refused even when the product is under warranty.
Complainant's Target: Bicronpower
Complaint Location: India › Karnataka
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Recent Comments
5.
Thu, 20 Feb 2014  Ashok

Even i bought the home UPS from Biocron and got cheated. There is no response from their side even after repeated calls.

4.
Wed, 27 Nov 2013  Another buyer

I also bought from them and got cheated the same way.

3.
Wed, 03 Apr 2013  Ravi

Bicronpower is cheating company. dont purchase anything from this company. Please help to pass this message to everyone so that you are not cheated...

2.
Wed, 03 Apr 2013  Raj

Bicronpower provided fake battery together with APC UPS. APC legally filed a case against bicronpower for damaging APC name... please do not buy anything from bicronpower

1.
Wed, 03 Apr 2013  Kannan

I agree with Manish. I also have same problem and want to take legal action against this company. I purchased a UPS with battery on Feb 2013 and it is not even giving 1.5 hr backup though it should support for 10 hrs. I tried to call / email but no response at all.