IRCTC Indian Railways - Failed transaction and Refunding of failed transactions
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Complaint by: sameer on December 7, 2009, 10:28 am in Indian Railways

Sir,

I have booked tickets in railways and most of the tickets i booked were failed in transaction.Due to this i lose money from my account and the lost money have not been refunded till now.

I have about 8 failed transactions and some of them booked about A month ago.

S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 01******** Settlement Failed Not Booked Rs 242 HDFC
2 01******** Settlement Failed Not Booked Rs 242 HDFC
3 01******** Settlement Failed Not Booked Rs 242 HDFC
4 01******** Settlement Failed Not Booked Rs 249 HDFC
5 01******** Settlement Failed Not Booked Rs 249 HDFC
6 0153257879 Settlement Failed Not Booked Rs 249 HDFC
7 0132327814 Settlement Failed Not Booked Rs 249 HDFC
8 0132327463 Settlement Failed Not Booked Rs 249 HDFC


I have requested for refund from railways by sending email to consumercourt.in
Yet there was no reply from anybody.

I hope u to take notice and kindly help me.

Thanking u,

SAMEER KHALEEL

Complainant's Goal: To show the Inefficiency and irresponsibility of the Indian Railways
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaTamil NaduChennai
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Recent Comments
16.
Mon, 19 Nov 2012  Dipankar Roy

Dear Sir,
My name is Dipankar Roy and my details as below
Mob number : ********28
Email : dipankar.roy@sify.com
City : Pune

My Complain:
I Booked 1 Ticket form IRCTC on line on 26.09.2012, For Journey Date : 12.10.2012
Due to Transaction failure amount got deducted from My ICICI Bank A/c no :********1128
Please see the Transaction details :

Date || Description* || Cr/Dr || Amount

28/09/2012 || IRCTC CH+ST 26/09/12 358032566 || DR || INR 11.24
26/09/2012 || BIL/358076680/Shakeel Train booking/05 || DR || INR 3,083.00

Please see the IRCTC transaction details:

S No.|| Transaction ID ||Pay Status ||Reservation Status|| Total Amount Bank
----------------------------------------------------------------------
1 ||05******** ||Settlement Failed || Not Booked || Rs 3083 || ICICIBANK

IRCTC says : Refund Details
Payment Not Received From Bank but it got deducted form my Bank account due to Transaction failure


Its almost more then 1 months. Please return my money as soon as possible.

Note : Please provide me the concern person or department for further approach.

15.
Thu, 08 Nov 2012  Amitava paul

many times I could successfully got my e-ticket. But regret to say that thare wre several failed transcation from wich I got the refund and on few occasions my money was not refunded. I do not know where the technical problem lies Is it with the bank with which Ihave made internet banking or with the Railway. In any case i an the looser as I had to loose the money. Rly authority must clearly give us the detailed status report.

14.
Wed, 04 Jan 2012  pratiksha

I BOOK TICKET TRA ID - 0437991884
TRANCATION IS DONE BUT TICKET IS NOT BOOKED WHAT I DO

13.
Sat, 08 Oct 2011  NAVNEET

SIR,I TRIED TO BOOK MY TICKET IN TRAIN NO-04002 ON DATE 8 OCTOBER 2011.BUT TICKET WAS NOT BOOKED BUT MONEY WAS TAKEN FROM SBI ACCOUNT.KINDLY RETURN MY GIVEN MONEY.
DETAILS ARE:-
KRITTIKA
NEHA
ANAMIKA
money taken was rs 1085.
CONTACT NO_********90

12.
Thu, 07 Apr 2011  Barnamoy Chatterjee

My transaction id( 0328212949).

11.
Tue, 08 Mar 2011  brihaspati pandey

dear sir...i was trying to book a ticket from delhi to gorakhpur on 6th march 2011..but because of transection failure it could not be booked..details are..transection no.0316957721 train no.15708 ASR KIR EXP. ..plz refund 1606 rs. ....

10.
Tue, 08 Mar 2011  HITTU DUBEY

Sir,
I have booked a ticket from jamnagar to chakibank on date 05-04-2011 . But Ticket was not booked
08-Mar-2011 (08-Mar-2011) TO TRANSFER
INB IRCTC Railway tkt booking 0317489363IG43662133 TRANSFER TO 30338421988 SBI I.R.C.T.C. COLLECT 1,012.00
Please kindly return my amount in my bank amount in state bank of india branch khambhaliya

9.
Mon, 14 Feb 2011  suresh

I BOOKED A TICKET FROM GUDUR TO VISHAKAPATNAM ON 14/feb/2011 (TRANS:ID NO: 0308695699)
i dont get the ticket but amount is credited in my credit account what i have to do plz help mes complaint.
my journy date is 06/03/2011......

8.
Mon, 10 Jan 2011  SHIBU

I support this complaint.
SHIBU.A
I BOOKED A TICKET FROM CHANGNACHERI TO CHENNAI ON 10/JAN/2011 (TRANS:ID NO: 02********
i dont get the ticket but amount is credited in my credit account what i have to do plz help me

7.
Fri, 22 Oct 2010  ramprasath

I support this complaint.
i booked a ticket from trichy to chennai on 24/10/2010(Trans:ID=02********)
i dont get the ticket but amount is credited in my account
what iam do? please help me anyone...

6.
Wed, 06 Oct 2010  Akash Verm

Dear Sir / Madam,
I booked a ticket from Ajmer to Delhi Cantt against Transcation ID No.: 0259855936 dated 6-10-2010,
Amount deduct from my bank but ticket not received.
Kindly please return my amount in my bank a/c.

5.
Sun, 27 Jun 2010  denish patel

dear sir,

my transaction id is 0223988854
and my itz cash card is fail and my passworld is allready here so plz, send my itz card user id

thanks

4.
Mon, 07 Jun 2010  Krishna

I support this complaint. I booked twice from Virudhunagar to Srivilliputtur(2661), that time transaction got failed not yet credited back .. is there any complaint number

3.
Wed, 14 Apr 2010  Dhiraj Das

Order No 0203365164 Settlement Failed Not Booked Rs 102.52 ITz Cash Card Transaction ID
0203365164 plz help and booked

2.
Mon, 21 Dec 2009 - Business Reply from - IRCTC (IRCTC Indian Railways)

Dear Customer,

Please note that below transaction ids was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we didn't receive any payment authorization from your bankers to book the ticket. If at all the amount was debited, kindly send us the scan-copy / screen-shot of the bank statement by hiding the credit card no. to pursue the matter.

Thanks & Regard
Preeti Jaggarwal
Care@irctc.co.in
www.irctc.co.in
011-23340000

1.
Sat, 19 Dec 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC Indian Railways on December 19, 2009, 8:54 pm