I want to raise serious concern about Philips 42 Inch LED TV (42PFL5555) and customer service center in Ghaziabad.
My LED is dead since 2 and half month due to video/audio problems (covered under AMC till July'16). I had raised request on 17th Aug (PGZB1********5), regenerated with new request PGZB2408150037 and again regenerated with new request PGZB0********0 (not sure why)..
Engineer had visited 4 times (first time to check the problem, 2nd time to take mother board, 3rd time to replace the mother board and 4th time to take TV to service center for repair) with no success. Last Visit was on 28th Aug and He had said that it looks like panel problem and 'll
raise the order request for same and wud be resolved in max 1 week. Service Center team had raised the replacement request in Sep. end to replace with 40 Inch TV instead of 42 Inch, due to panel and 42 Inch TV unavailability. Complaint was also closed as current TV can't be repaired. I had accepted the same. now, constantly chasing the issue with ASI/BSI but no resolution till yet. I am constantly being fooled by playing delaying tactics.
At the time of AMC, engineer says that it will be replaced in max 1 week time with brand new TV to trap the customer, if irrepairable but situation is totally different.. Customer is being harassed, once problem detected in LED (2 and half months passed in my case with no visibility).
Philips Team have trapped me in name of AMC. they r today saying that They can't repair also and 'll give depreciation cost of 16K+ in name of new TV. I had already invested 47500(purchase)+8K(Repair after 1 year)+8K(AMC for 2 years)= 64K. they r saying to give new TV after paying Rs. 18000 (that too without purchase warranty). I 'll not spent a single penny for such pathetic service and customer harassment.. Main Culprit is the Service Engineer Joginder Singh (********82) who has done AMC and Zahid Saifi (********25) & Team who is constantly playing with my patience since last 2 and half months.
No body interested in customer satisfaction. My 64K gone in Philips TV in 3 years with 3 repairs in between and lot of customer harassment and daily time. I only want my LED TV to be repaired now or return my money (at least 50% of what I had spent in these 3 years on TV) as no faith left in customer service and Philips as a overall brand..
They again asking more time for 25 days to repair but I can't believe in verbal communication as lot of harassment already taken place. Where should the Customer go now??