Contd.. from http://www.icomplaints.in/docomo-pathetic-service-07456.html

My mails to listen.rom@tatadocomo.com:

13 Feb:

I have received an SMS and a call yesterday (12-Feb-2011) stating that my mobile number portability has begun. Later in the night I received a message that the MNP has been completed.

However, since today morning, both my SIM cards (IDEA and the new DOCOMO) are not working. Both detect no network and are totally out of operation throughout.

I had called up the customer service (121) this morning, and the person asked me to restart my mobile and manually search for the network. I have tried this several times during the day, but the SIM is still not working.

I just called up the customer service center again, and he told that the status of my MNP request is pending, he cannot provide more information, and that I must visit nearest office to get more information. All day, I have been facing the inconvenience of not being able to use my mobile phone, and now the customer service center guys are unable to provide me a concrete status, or even an ETA.

The entire MNP process has been a tiresome experience for me, and has been seriously making me rethink on my choice to continue with Docomo.

I hope someone could help me to get my mobile working.


14 Feb:

My new Docomo sim isn't working yet, effectively making my mobile number unreachable and unusable for 1.5 days and more.

I hope you can realize the seriousness of this issue. I am still hopeful that someone will be able to help me.

Thanks!!


15 Feb:

Hi,

My new SIM is still not working, i.e. for 2.5 days now.

Each time I call up the customer service, they assure me that the matter has been escalated, and within 24 hours, it will be fixed. However, I cannot see any progress being made.

Sorry to mention, but this is the worst customer service I have ever faced in my life.


16 Feb:

Hi,

My mobile number is not active yet.

I have raised the issue several times by calling at 121, and each time they say that the issue has been escalated and someone would revert back to me.

Not a single person has reverted back to me in the last 4 days, despite raising complaints over and over and over again.

I am unable to use my mobile number for 4 days. And looking at the Docomo service, I have a feeling that I would not be able to use it for many more days to come, and Docomo is forcing me to change my mobile number that I have been using for 3 years.


17 Feb:

Hi,

As I am getting absolutely no response from Docomo, and since the Docomo MNP service has led my mobile number to be unreachable for 5 days (and counting..),

I would like to inform you that in case my mobile number doesn't get activated in the coming 2 days, I will be applying for a MNP back from Docomo to IDEA.

Further, I assure you not to give you the trouble of bothering you by buying your products or services ever in my life, and I assure the same from my family and friends too.

Thanks for your time.


None of the above mails were responded.

I did not bother to write a mail after that.


8) On Saturday (though I was busy), I prepared the documents and went to IDEA office to apply for a MNP back from Docomo to IDEA. The only reason I wanted to apply for MNP instead of buying a new sim is that I did not want to change my number.

But here is an important bit of information (apart from the fact that my Docomo sim is still not working and Docomo is still unresponsive as expected):
One cannot apply for a second MNP within 3 months of applying one MNP. I.e., since I have applied for an MNP from IDEA to Docomo (which Docomo understood as MND (Mobile Number Disablement)), even if I am totally unhappy with Docomo, and am unable to use my number, I still cannot change the service back to IDEA or Airtel or another service for 3 months. So for 3 months I'm stuck, and of course since Docomo has almost permanenly disabled my number, I am forced to change my number that I have been using for 3 full years, thanks to Docomo. So be cautious when you apply for MNP, get enough reviews and inputs before you go ahead with an MNP, and if you ever plan for Docomo, be ready to go through a long time of frustration, stone age customer service, and unplanned events such as disconnect from the rest of the world.

Hell with everything.

9) I bought a new Airtel sim, and I am happy with the service, offers, and most importantly, it totally works (of course that's so relieving to me). Of course I am taking the pain of updating my family, banks, collegues, etc. with my new number. But that's nothing compared to how painful Docomo is.


I strongly recommend all the readers to avoid going for Docomo any day. You'll likely be in a fix.

The experience with Docomo has left me flabbergasted. The entire Docomo thing is a big fat joke.