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airtel - denial of package net for night usage

Complaint by sagar on January 5, 2012, 10:53 am in Mobile Service Providers

airtel has not been providing internet service to me in the night . i have auto renewal on my number still they charged me for net usage. they have software problem and are blaming me for that

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Complainant's Goal: renual of my net package at 12 every night and return of rupee 30
Complainant's Target: airtel
Complaint Location: India › Karnataka › Bangalore
Complaint URL: http://www.icomplaints.in/denial-of-package-net-for-night-usage-010398.html

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1.
4 months ago - Business Reply from - Airtel (airtel)

Dear Sagar,

This is to inform you that your concern listed on 05 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/needhelp

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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