I have purchased a BSNL Penta Tabtop (11 months back) from homeshop18 with order no.********5. I found that the quality of video Recording /Photo is very poor as the photos taken or video taken was not clear. Complaint was filed with homeshop18 through email (in the month of April 2014 immediately after purchase). But till date neither I have received response nor the item was replaced. Now again I am experiencing a problem with battery. The fully charged battery is showing battery charge is nil. Further, the screen was not opening in spite of pressing open button. If I want to switch on the button than it should be connected to charger otherwise it will not open. The delivery of such poor quality product was not expected from such a reputed online marketer. 5 days back I have received a call from customer care stating that I should take the tabtop to Bellary (city was located at a distance of 400kms from Belagavi) service centre. 2 days back I had received a call from executive of Homeshop18 and he had informed me that the homeshop18 was not responsible for product defect and asked me to contact penta (manufacturer) and also said that the same was displayed on the website of homeshop18. Such poor and pathetic service quality was not expected from such online marketer. Today when I was planning to connect the tabtop with charger, I found that Penta Tabtop was opened automatically and there was bag inside which had probably put the pressure on both the covers as the size of bag had increased making it impossible to close both the end covers of tabtop. A photo of the same is attached for your kind reference. Kindly provide me justice