Crystal Travel - Crystal Travel Atol 3517 Review
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Complaint by: on April 8, 2016, 7:14 pm in Travel Agencies

I got a good price on my ticket, but bad online reviews made me a bit worried about whether I'd perhaps even been scammed! So I checked with the airline (not Crystal) that everything was booked properly and it was. Customer service at Crystal itself was not so efficient, they just wanted to get off the phone as quickly as possible.
Not the most confidence inspiring experience, but looks like it should work out OK, and for a good price.

Complainant's Goal: Crystal itself was not so efficient
Complainant's Target: Crystal Travel
Complaint Location: United KingdomLondon

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Recent Comments
4.
Mon, 14 Nov 2016  paul bradmann

Very good they find what you want

I've booked 3 return flights with Crystal travel on two different occasions, and I have to say they are very good.
They sent everything vie email very quick as both bookings were done within 4 days of departure.
They helped with the visa and even though I was given the name and number of the adviser I didn't need to call as everything went smoothly.
Highly recommended.

3.
Mon, 31 Oct 2016  mikeheader

It was an excellent booking experience with Andy from Crystal Travels. He listened to all my queries and answered them patiently. I was given a better price than I had requested and I would definitely recommend Andy and Crystal Travel to all my friends and family.

2.
Tue, 25 Oct 2016  meenudhiman

I've booked multiple times with Crystal Travel because of their sharp prices and deals and can really recommend them. Underlining their customer-oriented approach, a very helpful member of their team (Dean) was able to change the date on a ticket for which I'd inadvertently booked the wrong date. Although I did contact them within a few hours of booking, I believe this wouldn't have been possible with many other travel agencies

1.
Fri, 14 Oct 2016  catherine5457

I found crystal travel to be very good value for money, of which was almost unbeatable in the travel market. My son did the booking for me as I was at work. I would reccommend Crystal Travel to anyone as I have never had any problems with their service or recieving my e-tickets. I also had a chance to talk to 2 of the customer service agents, which provided excelent customer service and went out of their way to help me find a flight. Thank You Very Much for your help as it is always appreciated. It took less than 24 hours to recieve my e-ticket, as the transaction was almost instant. Once again i give 5 stars for Crystal Travel. Thanks.