My Complaint is regarding Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.) Club Group of Hotels has head office in Ramnagar, Uttarakhand,
Club Group of Hotels, through its marketer M/s Destination Resorts India (P) Ltd., organizes membership sales camps at various places offering free gifts and free holiday vouchers.
At the time of taking the membership, we were informed by their representatives that we are entitled for 6 nights, 7 days free of cost holidays per year at various resorts and hotels mentioned in the list provided to us, and we need not pay any extra amount for 3 years for availing the vacations.
I have taken membership from Ansal Plaza Gurgaon, after paying Rs 40000 with a promise from Mr dev(********11) and Mr sumit Jhanji(********95) with their senior mr Manish Gupta(Mobile ********99) that this membership can be cancelled any time during the membership period.

However, whenever we asked for rooms whether or not during peak timing they decline. Plus now they ask for INR 6000 AMC which was waived off already and it is there in documents. Also, they make us stay is third class properties and even for them we have to pay INR 1000 per room. what kind of free stay is this?
I am highly annoyed and unsatisfied with your services.


Now, looking at the unprofessional behavior and intentions of Club Group of Hotels and its Marketer M/s Destination Resorts India (P) Ltd., we are thinking to discontinue the membership. Since they have failed to fulfill the commitments, I want my full money back with interest
I am not surprised that there are other such complaints in this forum already especially the ones who bought the package from the same Ansal Plaza, Palam vihar , Gurgaon. Also, they are very rude to the customers and at the face of it make us feel that they have gotten us into their trap. It is a lose-lose situation for us. Request appropriate action.
Their contact details are as below:
Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.)
Uttarakhand Office: Bhawani Ganj, Station Road (Behind Bank of Baroda), Ramnagar
District Nainital, Uttarakhand, India.
Ph: 05947-253232, 253233, 253234
Mobile: 0********36
New Delhi Office:
B-61, Basement, Kalkaji.
New Delhi-19, India.
Ph: 011-********, ********
E-mail: reservation@ssrpl.com, customercare@ssrpl.com, cghcard@ssrpl.com, salesheadcgh@gmail.com; cghcustomercare@gmail.com
I request you to look into this matter and help us. Should you need more details, please let me know.
Regards
Somanshu Mallan and Priyanka Mallan
********77, ********8