Tata DOCOMO - Balance deducted but no recharge
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Complaint by: PKP on July 15, 2012, 9:33 pm in Telecommunications

On 13th July 2012 I tried to recharge my photon+ no:********92 from ichoose.com the site recommended by tata photon.Despite deduction from my bank balance my account wasn’t recharged.I contacted customer care who assured me that the problem would be fixed within 48 hrs and that a company representative would call me within 48 hrs.Despite 2 reminders afterwards neither my account was recharged nor did I received any call from customer care.During my subsequent calls the customer care service was highly uncooperative and they were just employing round talks instead of addressing my problem.Kindly help.

Complainant's Goal: I want my recharge done
Complainant's Target: Tata DOCOMO
Complaint Location: India › Chhattisgarh
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2.
Mon, 16 Jul 2012 - Business Reply from - Tata Docomo (Tata DOCOMO)

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

1.
Sun, 15 Jul 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Tata DOCOMO on July 15, 2012, 9:33 pm