Today (04.03.2016) I travelled by INDIGO Airlines flight no.: 6E 591 from Vadodara to New Delhi, PNR: WGUGGE. When I reached Delhi & received the bag, I was zapped to see its handle missing. I immediately brought to the notice of INDIGO Airlines sr. staff ( I am not sure about the name but starting with A, I think Akhilesh) on duty at terminal 1C.
To my surprise the 1st comment from INDIGO staff even before listening to me fully was " this is minor & nothing can be done." He also informed me that he cannot give me anything in writing about this complaint.
Even he refused to note down my email id & inform on the status.

I want resolution of my complaint & action on the negligent staff.

Ravindra Desai