I am Kaushik G, an Airtel Subscriber for the past 1.5 years with subscriber id: 0********21.

I have as I said earlier this connection for the past 1.5 years and have been quite happy with it, however, whenever I need to contact the Customer service wing of Airtel, I get shivers in my spine. Although your website says that you have setup a (24X7) customer service, I am extremely sorry to bring to your notice (as you might have forgotten to perform a regular check), most of the time post 00:00 HRS, the lines keep ringing and no one responds. And that has been happening eversince I have this connection.

On the same track record of Airtel's so called customer (NO) service, when on 30th August 2011 (Tuesday) Morning 09:00 HRS, I tried calling,the phone lines kept ringing and ringing. I tried all the options available on the internet, given on the TV, all the options provided by the IVR thinking atleast someone would pick up the phone from a different department if not technical support but alas to my dismay, its the same old story. After almost 57 minutes of hold music, I was able to reach a representative who listened to my issue regarding relocation request of broadband connection and gave me a Case Ref # 5128204 and informed that it would be done on 3rd September 2011.

However, on the 3rd, 4th, 5th of September I did not receive a call from Airtel as promised and hence called them myself. I spoke with someone who informed it would be taken on priority and received a message that it would be completed the next day within 10:46 AM. On the amazing hopeless track records of Airtel, I did not receive a call as usual on 6th September either and again I called your customer (NO) service, to which they escalated me from one wing to other and after almost spending 45 mins on phone one gentleman very rudely informed me that " They cannot provide me connection and I can do whatever I want". I wanted this to be escalated but it was denied.

Later I was informed that they would provide me connection in 10 days. Well, I would really like to know how many days of Airtel would comprise of 10 days of a normal Indian. I did not receive any intimation from Airtel till last Friday i.e. 30th September 2011 when a gentleman from Airtel called and informed me that they would be coming to provide me connection to my new address on 4th October 2011 (Tuesday). I took a days OFF and waited the whole day for a call or someone to visit my premises but was highly disappointed again.

Also I was told I would not be charged for the period I have not been able to use my connection, however I have still been charged. I would demand that to be waived out at the earliest.

As I am typing this e-mail to you...I am still waiting for my luck so that this rings a Bell in deaf ears and help me....Just wanted to check with you...should I disconnect the connection now due UTTER DISGUST, ANGER, FRUSTRATION ET AL?

I am also a middle management staff from the same industry & I assure you that I have always been known to be escalation pally & willing to help customers by going extra SPACE miles if required....I have customer testimonials & print outs to prove that!

I have written this e-mail to you as a preface to the impending actions that I plan to undertake as a disgruntled and cheated Customer....PLEASE ASK YOUR SYSTEM TO WAKE UP ...ELSE I AM FORCED TO GO TO THE PRESS (I am free lance journalist), LAMBLAST YOUR FIRM AS AN ADVERSE AMBASSADOR, FILE MY GRIEVANCE WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM....As I understand the Consumer Grievance cell details for Bangalore are as mentioned below:


Under the Consumer Protection Act, a three-tier redressal forum has been set up at the national, state and district levels.
National Consumer Disputes Redressal Forum known as National Commission
State Consumer Disputes Redressal Forum known as State Commission
Disputes Redressal Forum known as District Forum
Basava Bhavan,Sri Basaveshwara Circle, High Grounds, Bangalore-560001
080-2262865
080-2260590
2260590 : Fax


AFTER ALLOWING ME TO GO LEGAL ON THIS ...YOU MAY VERY WELL GO AHEAD & SAY.........
"DIL JO CHAHE PAAS LAYE"