There was a amount of mistransaction has been happened in my account of axis bank. I have withdrawn the amount of Rs.1000 on 15th Saturday from IOB ATM , Velachery , Chennai at 22:30 PM , Later I noticed next early amount in my mobile, there has been done 3 transaction out of these 2 transaction Rs. 6000 has been credited by some ATM. I got teh narration with 50/GBP and 20/GBP. When I try to call customer care of Axis bank to block my card, I got the IVR response, only the customer support will work on working hours (NOT SURE FOR WHAT THEY SAY 24/7)

On the next working day 18th October, I took this information into bank, They want me to write a letter on this and told they will update me in 48 hours. But still I did not get any information regards this. Later today 24th October, I called up the banking representative, they updated me that they want to give FIR on the nearest police station.

When I went the police stations with detail statement, they are refused to take this case and this could be doe only on the cyber-crime.

OVERALL, WHAT I COULD SAY IS , THE BANK IS NOT TAKING ANY INITIATIVE SINCE THAT IS NOT THEIR FUND, IT IS MY FUND SO WHY SHOULD THEY CARE.

DO WE REALLY HAVE SECURITY IN MANAGING FUNDS.