Hi,
My name is Neeraja & I had two numbers from Airtel (99720-87654 & 99723-87654). From the month of October 2010, both my Husband & I, do not have jobs. Hence, were not able to make the bill payment in time. The same was explained to the executives who had called for the payment too.
However, off-late my relatives & friends have been receiving threatening & abusive calls from a person who claims to be from the legal department of Airtel. He has been using words like - F****** & B****** (too dirty to be explicit) and more, on all people he is talking to irrespective of how they are related to me.
He had called me a prostitute to one of my relatives & told them too that he will come in person & slap them with his chappals since he has their address.
One of the last calls to one of my friends came from the number +********0139 & the person claimed himself to be an advocate with Airtel & his name to be Ajay Kumar (hard to believe). The language he used was the same against my friend & when my friend had told him that he will file a case against Airtel for being explicitly abusive, his response to that was he doesn't care about any cases or complaints against him & that Airtel had authorized him to use such language to collect money.
Now this is how a customer, who had been loyal with Airtel for more than 6 long years (including mobile, broadband & DTH), gets treated in-spite of me informing them about my current situation.
Even if I had been a defaulter with out informing them, is this the language they use & is this how a customer & every one known to them gets treated ? Just because they have the list of calls made from those numbers.
Is there anyway that I can file a case against this abuse ?
Is any one from Airtel listening to this ?
I can be reached at neerajar9@rediffmail.com. I do not have a numbers presently due to my financial problems. Hence, only my email address.
I am scared to divulge any details as to where I am residing right now, since I do not know if any of these Goondas will really land up at my place & start beating up people !
I would never ever recommend Airtel to any one in my whole life any more.
Regards
Neeraja
I had mentioned in my complaint that I do not have a number currently & the reason for the same - "I can be reached at
neerajar9@rediffmail.com. I do not have any numbers presently due to my financial problems. Hence, only my email address."
Also I DO NOT TRUST AIRTEL executives to give the current location I am at, since I am worried that me & my people will get beaten up as said by Ajay Kumar - the advocate with Airtel.
Moreover, the mobile numbers that you are trying to contact me on have been disconnected long time back by Airtel for the non-payment of the bill.
My issues currently for which I need a response from Airtel -
1. Can you give me the time I had asked for to make the payment for the numbers or not ? (2 to 3 months by when one of us need to get a job a salary)
2. The behavior of the person calling himself Ajay Kumar (Ph# -
+********0139), who also claimed to be the advocate with Airtel, was to the dirtiest possible. What is Airtel doing about it other than just
sending one email template that says - "At the outset, we apologize for the inconvenience faced by you." ? This was not just an inconvenience
caused to me, but an insult, a defamation of me with all my known
people and a defamation of all those people too. Or please do let me
know if Airtel approves the usage of foul/filthy/vulgar language by
their executives to collect the money.
I am hoping to get a positive response to my first concern & a proper explanation to my second issue !
Regards
Neeraja
An email communication has been sent to Airtel Mobile Karnataka on March 18, 2011, 5:48 pm
This is ridiculous. Cant Airtel employees see the comments written clearly or is it they tend to ignore ?
MY ISSUES IS NOT SORTED OUT TILL NOW !
I have written emails twice to airtelpresence@airtel.in with no response....
Why don't you all go for some English lessons if you are not able to read what is written over here ?
Regards
Neeraja