Airtel Mobile Maharashtra - Airtel Prepaid Service - Network Issue
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Complaint by: dsoni on October 25, 2010, 12:09 pm in Mobile Service Providers

From 16th Oct 2010, I shifted to Place DSK Sundwane, on Kharadi Bypass road in front of Magarpatta City. From that day itself I am facing a Network problem. I am not getting calls sometimes and if I make a call not able to continue for more than 3 minutes.

Called 3 times to customer care on 121 which is now days a paid service. Customer care executives says your issue will be resolved with in 5 days. But after 5 days that problem persists.

On calling again to customer care regarding my complain, they said that "Sir there is no complain from your side".

NOw what should I do.

Again I raised a complain but there is a problem of network.

Is there anyone from Airtel who really listen to there customer?

I am frustrated.

My number is ********73.
Name - Deepak Soni

last reference number given to me for my issue is - CCONG21024013502

Please contact me regarding this.

This is a big problem.

I cannot change my number otherwise I should have been thrown airtel sim.

Complainant's Goal: To get my problem resolve and to inform other people to stay away from Airtel.
Complainant's Target: Airtel Mobile Maharashtra
Complaint Location: India › Maharashtra › Pune
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Recent Comments
6.
Thu, 23 Dec 2010   Message By Complainant Deepak Soni

Still my problem is not resolved.

5.
Thu, 23 Dec 2010 - Business Reply from - Airtel_presence (Airtel Mobile Maharashtra)

Dear Deepak Soni,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

4.
Tue, 16 Nov 2010   Message By Complainant Deepak Soni

Still my problem is not resolved. is there any one from Airtel who can look into this?

3.
Sat, 30 Oct 2010 - Business Reply from - airtel (Airtel Mobile Maharashtra)

Dear Deepak Soni,

This is to inform you that your concern listed 25 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Mon, 25 Oct 2010 - Business Reply from - airtel_presence (Airtel Mobile Maharashtra)

Dear Deepak ,

This is to inform you that your concern listed 25 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

1.
Mon, 25 Oct 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Mobile Maharashtra on October 25, 2010, 12:09 pm