After complaining to TRAI see the below mentioned diplomatic reply from Airtel. Instead of solving the problem they are saying Network is fine.

---------- Forwarded message ----------
From:
Date: Fri, Jan 28, 2011 at 7:32 PM
Subject: Regarding Your Airtel Mobile

Dear Customer,
Thank you for contacting to Airtel.
This is with reference to your complaint to TRAI dated 1 October 2010 regarding network coverage issue for your Airtel number ********30.
We regret for the inconvenience that you have been facing due to network issue. We understand how upsetting this must be and we appreciate your patience in this matter.
We would like to inform that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement, the coverage found weak.
Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate & value your feedback as this helps us in planning our future network augmentation.
In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at 121@airtelindia.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if its still unresolved.
You may send an email at Nodalofficer.kk@airtel.in. or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.kk@airtel.in. or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday.
Please do write in for any further assistance.

Yours Sincerely
Kailash Chandra
Customer Services
Bharti Airtel Limited

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I totally fed up and frustrated with Airtel Mobile network issue ongoing @ my apartment in Rustam Bagh, Old Airport Road, Bangalore.

I have spoken to several Appellate officers(latest one ShivakanthMeenakshiRohitAsha(Nodal)) and everyone has confirmed that there is a network issue @ Rustam Bagh and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn't have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November 2009 till date i haven't got any solution)

But still Airtel is not helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from you folks

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Below the complete synopsis of my email back and forth with Airtel Nodal and Appellate OfficersAirtel Top ManagementTRAI
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---------- Forwarded message ----------
From: XXXXXX
Date: Fri, Oct 1, 2010 at 4:54 PM
Subject: Reminder 2: TRAI: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore
To: harsh.handa@airtel.in, ekta.phull@airtel.in, price_d@airtelindia.com, vivek.madan@bharti.com, chandan.verma@airtel.in

Hello Airtel Ambassadors,

Its very unfortunate that i had to register this complain to TRAI as no one in Airtel is willing to help me on my Airtel Mobile Network Issue.
I was hoping someone from the top management would help me in resolving my issue.

Writing in hope to get some help from the top management folks

---------- Forwarded message ----------
From: XXXXXX
Date: Fri, Oct 1, 2010 at 1:32 PM
Subject: TRAI: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore
To: secretary@trai.gov.in, pradvbcs@trai.gov.in, pradvlegal@trai.gov.in, pradvfa@trai.gov.in, pradvfn@trai.gov.in, pradvre@trai.gov.in, advmn@trai.gov.in, advlegal@trai.gov.in, advcn@trai.gov.in, adveco@trai.gov.in, advqos@trai.gov.in, advadmn@trai.gov.in, advbcs@trai.gov.in
Cc: nodal.southabts@airtel.in, appellate.southabts@airtel.in

Hello TRAI Officers,

I am finally writting you this email as i have ran out of options, I am totally frustrated with Airtel Mobile Network Bangalore.. I have send them numerous emailsphones and spoken to N number of NodalAppellateManagersIT Heads officers none of them have been able to help me.
I have spoken to several Appellate officers(latest one ShivakanthMeenakshiAsha(Nodal)) and everyone has confirmed that there is a network issue @ Rustam Bagh, Old Airport Road, Bangalore - 560017 and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn't have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November 2009 till date i haven't got any solution)

I have registered the complain on various complaint boards : http://www.icomplaints.in/airtel-mobile-network-issues-rustam-bagh-old-airport-04358.html

Airtel is not even helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from TRAI.
Please don't disappoint me.

---------- Forwarded message ----------
From:
Date: Thu, Sep 30, 2010 at 1:04 PM
Subject: Reminder: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore
To: Aresh Sarkari
Cc: harsh.handa@airtel.in, ekta.phull@airtel.in, price_d@airtelindia.com, vivek.madan@bharti.com, chandan.verma@airtel.in

Hello Airtel Ambassadors,

Its quite unfortunate, that i have to write back to you folks again.. I still haven't heard any update from your end.. If the top management is not bothered about its customers i wonder the future of the company.

I hope someone would help me in resolving my Airtel Mobile Network.

---------- Forwarded message ----------
From:
Date: Thu, Sep 30, 2010 at 1:04 PM
Subject: Reminder: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore
To:
Cc: harsh.handa@airtel.in, ekta.phull@airtel.in, price_d@airtelindia.com, vivek.madan@bharti.com, chandan.verma@airtel.in

Hello Airtel Ambassadors,

The reason to write you all this email is that i am fed up with Airtel Mobile network issue ongoing @ my apartment in Rustam Bagh, Old Airport Road, Bangalore.

I have spoken to several Appellate officers(latest one Shivakanth) and everyone has confirmed that there is a network issue @ Rustam Bagh and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn't have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November 2009 till date i haven't got any solution)

I have registered the complain on various complaint boards : http://www.icomplaints.in/airtel-mobile-network-issues-rustam-bagh-old-airport-04358.html

But still Airtel is not helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from you folks
I am a genuine Airtel user i almost use all different products of Bharti. Please don't disappoint me.

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Complete synopsis of my issue and various mail to airtel .. I have lost the count of phone calls to customer care & appellate officers
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Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confirmed there is a network problem @ my house. Airtel doesn't have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters ??? I have been following with Airtel with

4 Emails to Appellate Officer
2 Emails to Nodal Officer
3 Phones to Appellate Officer
2 Phones to Nodal Officer
5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

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From: XXXXXXXXXXXXXXXX
Sent: Thursday, April 29, 2010 6:40 PM
To: nodal.southabts@airtel.in; appellate.southabts@airtel.in
Cc: feedback2airtelkk@airtel.in
Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:
I had raised a Service Request with Airtel (30150724) for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It's been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

I'm totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.
Please see the below chain of emails where I have explained in detail my plight.

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