We would like to draw your attention that on route Nos.611 & 398 there is acute shortage of service from Mayur Vihar Phase III to Dhaula Kuan, particularly in the morning hours between 6 AM and 10 AM. We have registered many complaints with DTC Helpline, but till date no action has been taken to solve this problem which is affecting the common man who has no other means of transport. This shortage has taken crippling proportion in the past four months. Through a letter we had brought this matter into the notice of Public Grievance Cell & C.M’s office for help.

The situation has gone from bad to worse since last couple of weeks. Buses coming from East Vinod Nagar Depot or elsewhere are not meant for these routes in the morning hours. On the other hand, there are plenty of buses ply on route no.211 (Phase-3 to Mori gate).

We, passengers believe that the private bus operators/Blueline buses are paying bribe to the concenred officers of DTC for not to plying buses in these routes on the morning hours.

We are fed up commuters who are forced to wait 1-2 hours for DTC services, and finally depend on three-wheelers and private buses to reach our offices. After increase in the bus fare it has become unviable to do the break journey as it will rob our pockets irreparably. We will end up spending Rs 25-35 instead of Rs.15 for the break journey. Now, we the public are preparing to take the matter to the media so that everybody understands the situation we are in.

There is no DTC Time Keeper posted at Mayur Vihar Phase III since last four months. When available he is most uncooperative and not even willing to listen genuine hardship faced by poor commuters of the area.

It is our, Mayur Vihar phase-3 resident’s, earnest request to you to kindly look into the matter personally and do the needful and get us sufficient buses in these routes at least in the morning hours (6 am to 10 am) for the service class.