Hi,
I used the website http://www.bangaloreonlineflorists.com to send a Sweet Chariot pineapple cake to my mother in Bangalore on the occassion of Mother\'s Day. The main reason i used this website was because it was the only one selling this brand of cakes that are my Mom\'s favourite. The premium amount paid seemed worth it and so i placed the order on May 8th (2 days prior to the delivery date). On Mother\'s Day imagine my shock when my Mom asked why i had ordered a cheap local bakery cake for her that was delivered the previous night itself!! i was furious and called the Customer Service number and was as usual given no satisfactory reply. i asked for a full refund or replacement with a Sweet Chariot pineapple cake that was denied. Raising a complaint on the website is of no use - i do not believe any one is monitoring the requests/complaints raised online. The Customer service number given on the website is manned by one woman and often reaches the mailbox where you cannot leave messages. The CC executive also informed me that they cannot make outgoing calls, so i am not sure what the mailbox is for then!! There has been no follow up from anyone. Mouthshut.com reviews indicate that i am not the only one - too bad i did not read them before ordering online!!
i know that online shopping and delivery is an easy way to show your loved ones who are away from you that you care but from my experience on this website, i have learnt the hard way.
I placed order online at bangalore florist online for 24 ferro chocolate box but I did not receive the items which I ordered,and they are not ready to replace or refund
I did not expect chief quality of service.
people please dont order anything online on bangalore florist online website.
Since many order cases delivery address is different than the address of the person ordering the item they take this as advantage for their fraud business
With regards
Muthuvelu.D
0********79
Dear Sir/Madam
Greetings from us.
We really apologize for the inconvenience caused to you. However this is to inform you that kindly provide us with order id (Alpha-Numeric id) so that we can assist you further. You can also contact us on our customer service no. ********00, ********98, ********01 for further details between 8.30am to 7.30pm IST.
Thank you for visiting our website
Regards
Customer care
Bangaloreonlineflorists.com
I support this complaint. This is really fraud store. Dont ever fall in their trap. I wish there is a way to bring them before law
I support this complaint.
I support this complaint.
An email communication has been sent to Bangalore Online Florists on May 12, 2009, 3:50 pm
Hi,
I have ordered flower on 20-May-21 and order number is BOF-20052021406906. The order suppose to get delivered on 21-May-21 and it never got delivered.
The contact number mentioned in the website doesn't work and customer care doesn't exists. If you complaint through their website, there is no proper reply.
Don't order anything from this website. You will lose money and nothing will be delivered. This website is a fake website to cheat people and it has to be closed.
Regards,
Chethan