Dear Sony,
A few days back my Sony Television Model KV-XF21M83 with S. No. 0734616 developed problem in switching on the Television. I immediately registered a on line complaint with Sony Customer Care, New Delhi on 23.9.2010. My complaint no. is 6003669.Immediately after registering complaint on line I confirmed it on Customer care toll free no 1********99. The customers care representative Mr. Ravinder confirmed that my complaint will be addressed on 24.9.2010 noon. He also gave me the no. 0120-4158933 of their service provider M/s Digital Rainbow in Ghaziabad. I tried this no. for last 3 days and to my surprise this no. is continuously busy. My nightmare not ended here, when checked with the customer care representative on 24.9.2010 noon, he told me that complaint will be attended by 24.9.2010 evening. When no one turned up even on 24.9.2010, I again checked with the customer care and to my utter surprise the customer care representative Mr. Bikram Jeet gave me the shock by saying that all complaints are addressed with in 48 hrs of their registration, so in my case it will be addressed latest by 25.9.2010 at 12 noon without fail. When I asked the question that why all along I have been given assurance that it will be addressed latest on 24.9.2010, moreover why in Sony’s on line complaint registration form why customer are asked to give date on which they want compliant to be addressed. There were no answers.

I waited all along on 24.9.2010, no one turned up to address the complaint. Even on 25.9.2010, I waited till 12 noon, no one turned up. After so much of humiliation I again checked up with the customer care, why none has turned up? There was no firm answer from Mr. Ravinder of Sony Customer Care. Five days have passed since I registered my complaint, the same remained unattended. Today i.e. on 27.9.2010 I tried to contact Customer Care for firm reply but fail to receive any reply from Mr. Punit, Ms. Pallavi, Ms. Priya & Mr. Ajeet, they instead make fun of customers by putting them on hold.

I am really frustrated & disturbed by the attitude of Sony India Limited. The company is merely interested in making profits by giving falls promises to the customers. I don’t know where to go for redressal of my complaints. If Sony India is interested only in making profits and not interested in Customer care, they should quit their business.

NARENDER KUMAR
LAJPAT NAGAR, SAHIBABAD