DELL India - windows crashing and horrible technical support for it

Complaint by solitary.silver.blaze on December 21, 2010, 8:35 pm in Education and Schools

my windows 7 crashed unexpectedly in dell vostro 3400.
i have been talkin to technical support from dell india for 3 hrs on monday & 9 hrs today. yet they are not ready to send a technician to my place to check my laptop even though i purchased my laptop in july 2010 and am experiencin problems within the warranty period..they made me reinstall windows 3 times and my screen shows that i am experiencing problems due to recent hardware or software changes & still they are claiming its a software error so they cant send the technician because he is trained only for hardware and not software..kindly help asap..my email id is solitary.silver.blaze@gmail.com

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Complainant's Goal: satisfactory support and response from dell

Complainant's Target: DELL India

Complaint Location: India › Maharashtra › Mumbai

Complaint URL: http://www.icomplaints.in/windows-crashing-and-horrible-technical-support-for-it-06428.html

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Sat, 27 Aug 2011 ANISH KUMAR

MY VIDEO IS STOPPING AND SOUND IS PRESENTIG THEN AFTER MY LAPTOP WILL BE HANG....

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Tue, 21 Dec 2010 Message from iComplaints.in Helpdesk

An email communication has been sent to DELL India on December 21, 2010, 8:35 pm

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