Recently i had traveled to Europe. I had called Vodafone customer care more than 8 times in 15 days and visited theri Nirman Vihar, Delhi center which of 20 mintues drive more than 7 times 15 days before my departure date. I only had one question, \"Sir/Madam, where can i get your HOME CALLING CARD? I will be travelling to UK and Dubai.\" Very specific question. Each time only one answer i got \"Sir, you can get this on International airport. We have a counter.\" I said \"OK, thank you. But please tell me if there is any store in Delhi where i can get it, i am willing to go and pick. I don\'t want to take any chances to collect from airport.\" I was told \"It is not available in store but only at airport.\"
When i went on airport on 23rd May evening, GUESS what???? No vodafone store. I got SHOCKED. I called customer care and at that time i was told that it is at DOMESTIC AIRPORT. I asked them only one question \"WHAT DOES HOME CALLING CARD MEANS? As per my knowledge, if someone is traveling outside their home country, he/she can use this home calling card to call back home at very low prices compared to regular call charges from cell.\" They said yes. I told them please tell me the name of International flight which departs from domestic airport. They had no answer for that. I was stuck and nothing can be done.
Eventually i had to make calls from my regular cell and my bill was of Rs. 12000/- approx. Now that i filled complaint with vodafone, they are not admitting their mistake. My phone is barred from last 15 days. They are not willing to give anything in writing as their legal department is most likely not permitting them. I had talked to appellate authority also but just going in circles.
Because of Vodafones own lack of knowledge about their own product availability, i had suffered and incurred these charges. Call from home calling card was about Rs. 8/minutes. Normal call was about Rs. 100/minutes...depends on the city where you calling from. There has to be some place where such problems against these big companies should be filled.
Any advise or comments?
I do not support this complaint.p as vodafone doesn't sell home calling cards as it only sells World calling cards.
An email communication has been sent to Vodafone Delhi on July 23, 2009, 5:30 pm
Mr. Aarya, you need to understand the problem before giving the your advise. In the problem, main issue is HOME CALLING card is not available at their advised airport which they told that it is available. Secondly, if they don't make HOME calling cards, why they said it is available.