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SAMSUNG MOBILES AFTER SALES SERVICE - Vashi Services, Navi Mumbai Service Center playing Blame game.

Complaint by Suhas on September 16, 2011, 8:54 pm in Mobile and Cell Phones

Dear Sir,

I am having Samsung Champ Duos GT-E2652 (CRT : RDMB457825H) (IMEI : 356047041086712) mobile purchased from Next Electronic Mall, Vashi on 16/07/11.

I was facing frequent issues with the handset like low sound on handset, restarting, display fading. But after some time display was totally faded and become blur at one end (kind of inbuilt manufacturing fault).

I contacted Vashi, Navi Mumbai Service Center,for this issue. The Engineer, Mr. Santosh Pohare checked mobile confirm the fault that it was not physical will be done in warranty. I submit the handset & confirm the warranty & quotation with the executive Mr Gautam. Bill No: 4119809089 was raised against the issue.

Later in the evening I have received call claiming the phone has gain damage internally in usage. And charges of 1000 Rs. for replacement of LCD Display will be applicable. These charges are not acceptable. I suspect that the Engineer might have damaged the LCD Display while repairing /removing/checking & now they are trying to put the blame on Customer.

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Complainant's Goal: NEED SATISFACTORY CUSTOMER SERVICE
Complainant's Target: SAMSUNG MOBILES AFTER SALES SERVICE
Complaint Location: India › Maharashtra › Mumbai
Complaint URL: http://www.icomplaints.in/vashi-services-navi-mumbai-service-center-playing-blame-09585.html

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2.
Sat, 17 Sep 2011 - Business Reply from - samsung care (SAMSUNG MOBILES AFTER SALES SERVICE)

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.kr@partner.samsung.com & anand.p2@partner.samsung.com

1.
Fri, 16 Sep 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to SAMSUNG MOBILES AFTER SALES SERVICE on September 16, 2011, 8:54 pm

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