I own a Yamaha FZ bike and am having lot of problems with the servicing. Let me update you with the problems.

Firstly I would like to draw your attention to the fact that there is only one service centre catering to a big city such as Gurgaon, namely:

Dealership Name : Pick - Up Wheels Pvt Ltd
Dealership Address : M-51, Old DLF, Sec-14, Gurgaon
Contact Details : ********00, 0124-4228100

That said, even this service centre is small, not upto mark and unable to cater to large demand. Everytime the bike has a problem I have to wait atleast 3 hours to get it fixed. This is not done considering the brand image and the user experience that Yamaha as a company claims to offer.

Now in the dealership contact details if you try to reach the mobile phone then you would see that it is switched off all the time and the reasons offered by the dealer is that it was on low battery. This is a very illogical reason to be given when the phone is switched off all the time.
They do not even have a washing facility in the garage and take the bike to another place for that which creates more hassles for everybody. The state of garage is shoddy and resembles ones that are setup beside the road to treat a bike. Service is not proper and they do everything in a hurry. One has to be consistently there to tell them to service the bike properly. To top it up they do not allow you to stand there while bike is being serviced, citing lack of area in garage. Tell me one thing, If my bike is being serviced would I not see it in person to see that the job is being done properly.

Now take a case in point. The handle bar of my bike got tilted in an accident. I went to the garage on Monday(16 Aug) evening to get it fixed at 430 pm. They refused to fix the problem saying there was not enough time as more services were in line first. They told me to come today and when I did so they informed me that they had run out of spare handle bars and that the next batch would arrive only next week.

Please take notice of this serious issue and give me the number of the Manager (Yamaha NCR region) so that I can point it out to him directly because the way things are going right now it seems that this company works like a Govt. office and not a premier company which it boasts of.

Vikram