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Vodafone Delhi - Unethical Business Practices by my Telecom Service Provider

Complaint by Ankur Saxena on January 28, 2012, 1:42 pm in Telecommunications

Dear Concern,
I am a prepaid user of Vodafone. I am using their services from last 4 years. I recharged by 95 rs for using internet 1 GB of internet. I got the confirmation as well. I used normal internet after recharge but I was shocked to see that my balance was getting deducted every time I connect to the internet in-spite of having the facility installed. I connected to customer care and they confirmed the error and promised me that i will get my amount back in my mobile account in 24hrs. But this is still not done. This is not happening first time. earlier i noticed the same things.
Would appreciate if such a big brand can correct the things else I will take this to the consumer forum.

Please take the corrective action
regards,
Ankur Saxena
HR Dept-Noida

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Complainant's Goal: Miscommitment by Customer care
Complainant's Target: Vodafone Delhi
Complaint Location: India › Noida
Complaint URL: http://www.icomplaints.in/unethical-business-practices-by-my-telecom-service-provider-010527.html

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Recent Comments
   

2.
4 months ago - Business Reply from - Vodafone India (Vodafone Delhi)

Hello Ankur,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/xHAewj We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care

1.
4 months ago  Message from iComplaints.in Helpdesk

An email communication has been sent to Vodafone Delhi on January 28, 2012, 1:42 pm

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