Sony Center - Sony unable to repair my new DVD player

Complaint by Ajay Chamoli on December 24, 2011, 10:11 pm in Consumer Electronics

Hi!

I purchased a Sony DVD player around 8 months back. DVD was working fine untill this month (December 2011). It stopped while playing.

Unfortunately, I threw the warranty papers but I am readu to pay for the repair.

I went to the Sony Center in Jail Road from where I purchased this item. They asked me to go to the Sony service center, Rajouri Garden ACE ELECTRONIC SERVICES J 3/7 RAJOURI GARDEN NEW DELHI

Ph: 65479450

They took the DVD and told me that they would call me. new day I rceived a call from them and they told me that the player cannot be repaired. I was amazed to hear that, as Sony serviec center telling me that they cannot repair a sont DVD player. I am not ready to beleive that canot repair my DVD player. They also said that nothing can be done and the player is now just a piece of junk.

I understand that I lost the warranty papers but I was ready to pay the charges.

Now the DVD player is lying with me like a junk (what the Sony service center told me).

I believe that some one out there will be able to help me with this.

Thanks,

Ajay Chamoli


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Complainant's Goal: Sony serivce going down big time..need my DVD player repaired
Complainant's Target: Sony Center
Complaint Location: IndiaDelhiNew Delhi
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Recent Comments
   

1.
2 months ago - Business Reply from - Sony India (Sony Center)

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

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