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Airtel Mobile Karnataka - I did not get proper guidance from Airtel Customer Care Officer In Hyderabad on

Complaint by Anuj1 on May 12, 2009, 12:43 am in Mobile Service Providers

Mr. Naresh Airtel Customer Care associate on telephone is not trained well to answer queries.

My query was to know how to activate alarm service on the land phone.

He asked me for my number , i did not remember total number as it is a new connection and i asked him to tell the procedure as it had crossed midnight & i wanted to wake up early so as rto not miss my flight.

anyway i banged the phone getting irritated and told him that i will complain against him , the guy is very rude , and he was autrocious to ask me to dcomplain against him. poor guy if looses his job in this time of recession GOD only can hwelp him.

second time i called again as the need was obviously mine & the next guy explained the same thing in a very nice & pleasintg manner reg the procedures.

pls. do not take any stern action against Naresh , pls. train him.

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Complainant's Goal: To mhave better trained staff in such large corporates
Complainant's Target: Airtel Mobile Karnataka
Complaint Location: India › Andhra Pradesh › Hyderabad
Complaint URL: http://www.icomplaints.in/proper-guidance-airtel-customer-care-officer-018.html

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Recent Comments
   

3.
Wed, 07 Oct 2009 - Business Reply from - airtel_presence (Airtel Mobile Karnataka)

Dear Customer,



Dear Customer,


I would like to inform you that your concern listed on 20th August, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


Regards,

Kamal Singh
Airtel Customer Service Team

2.
Wed, 07 Oct 2009 - Business Reply from - airtel_presence (Airtel Mobile Karnataka)

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Kamal Singh
Airtel Customer Service Team

1.
Thu, 14 May 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Mobile Karnataka on May 12, 2009, 9:38 am

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