Complaint by
Anuj on February 26, 2011, 12:29 am in Mobile Service Providers
>> Dear Sir
>> I am having a tata indicom prepaid no. 9226222537, Solapur city,
>> Maharashtra circle.
>> I had applied for porting my no. from tata to reliance last month end,
> but
>> the process could not be completed as their was some problem with the
> UPC
>> generated and thus I had to regenerate the code. But the problem
> persisted
>> and I dropped the idea of porting my no. to reliance thinking that the
>> problem was with system.
>> Again, yesterday I applied for porting my no. to Airtel and the
> same
>> problem has arisen again. No sooner the application is logged by
> Airtel ,
>> a message is received on my phone that the porting request has been
> rejected
>> by TATA because the porting code does not match with one provided to
> the
>> subscriber.When I Contacted your local office, they are saying that
> the code
>> which I had quoted in the application for MNP is the same one which is
> being
>> reflected in their system and I should contact vodafone about this
> problem,
>> whereas Airtel people say that since the application is rejected by
> donor
>> operator i.e. TATA, I should talk with your company.
>> Now, I am in a fix as what should be done in this respect. No one is
> able
>> to answer this problem. I even called customer care, but they flatly
> refused
>> to address this problem saying this portability thing has to be
> handled at
>> local office only and they wont do anything about it.
>> So now i need to know that what should be done. Your company is not
> ready
>> to do anything except rejecting my application although the UPC quoted
> is
>> correct and things are not moving forward.
>> Hoping for an early response.
>> Thank You
>> Dr. Anuj Sharma
Hi Anuj,
I am facing exactly the same problem for the last 3 months now.
They are so incompetent, i got in touch with the Nodal department that handles escalated issues but even they are unable to do anything.
this is the number 02265102309 for the nodal officer.
Update me if u find another way.
Dear Dr.Anuj Sharma
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We have launched an investigation in this regard and shall update you the status shortly.
Request you to kindly bear with us in the interim.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thanks and Regards
Customer Care
Tata Indicom.
An email communication has been sent to TATA Indicom on February 26, 2011, 12:29 am
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