Sir



Sending request for smooth operations of Mobile no ********81 since May14 ‘2010 but in vain.



And moreover a complaint was lodged thru your tele complain no 2126835 but no action was initiated



If your coordinator asks for usage of Handset then he/she sleeps after that.



If handset uses for another Sim Card company say tata-Docomo/Reliance/Vodafone then its (handset) working condition is fine & no signal problem.



And the converge area of Videocon fone sim is not available under city Panchkula-Haryana then you have launched without having proper signal/tower & not intimated to users & moreover your Agents are frequently selling Sim without informing the signal problem where can be used



Subscriber Name Mrs. Manju Gupta










--------------------------------------------------------------------------------

From: Dhiraj Garg [mailto:dhiraj.garg@in.fcm.travel]
Sent: Saturday, May 15, 2010 11:08 AM
To: \'121\'
Subject: RE: No Coverage Area - ********81



Madam



Firstly, sorry because of complaint was lodged but could not inform to the user of given fone no.



And now the new connection of Mobile No ********81 is working in Chandigarh Location, this is now in Chandigarh at present



But no useful in Panchkula because every time displays the message on screen “No Coverage Area” & moreover no one can attend the incoming call & can’t make call to anyone.



Hand Set: Nokia



So please help.



Regards,
Dhiraj Garg

DHIRAJ GARG)



H.NO. 2119 Sector -15



P.O. Panchkula -134113



(Haryana)



Mobile:0172-3932804



********81




--------------------------------------------------------------------------------

From: 121 [mailto:121@videocon.com]
Sent: Friday, May 14, 2010 3:10 PM
To: Dhiraj Garg
Subject: RE: No Coverage Area - ********81



Hi,





Thank you for mailing us. We will respond to you soon.



We have raised a complaint regarding your concern of ‘Network coverage’. The complaint number for this is 2126835.



You will get a call back till 5/18/2010 2:49:45 PM.

.



We would like to inform you that relevant action has been initiated to ensure that such incidents do not recur in future.



As a service provider it is our endeavor to build a better and a long-lasting relationship with you. We assure you of our sincere commitment to meeting all your future requirements.



In case you require immediate help, please contact us:

sms your query, request or complaint to 121

VHelp : ********45





You can also experience all the magic of a whole new world by logging onto www.videocon.com



You are a valued Customer and we will be glad to assist you always.



Regards,



Mangleshwari Guleria

Videocon Mobile Services.







The information contained in this email message and any files/attachments transmitted with it are confidential and privileged and is intended for the exclusive use of the intended recipient. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. E-mail and any contents transmitted with it are prone to viruses and related defects despite all efforts to avoid the same. Before opening any attachments, please check them for viruses and defects. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email and any action taken in reliance on this e-mail is strictly prohibited and is unlawful. Videocon Telecommunication Limited or its subsidiaries and associated companies, (collectively \"Videocon Group\") shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. The views expressed in this message are those of the individual sender and no part of this message shall be binding, implied or assumed unless the sender does so with due authority of the Videocon Group.







From: Dhiraj Garg [mailto:dhiraj.garg@in.fcm.travel]
Sent: Friday, May 14, 2010 10:49 AM
To: 121
Subject: No Coverage Area - ********81



Sir



Have got new connection mobile no ********81 in Sector 15, Panchkula (Haryana) , but every time shows the message on screen “No Connectivity Area”



Please look the matter urgent otherwise have to surrender this connection due to low visibility/connectivity



Scheme : 125 Talk Time

Rate : Rs 25 per pack

Subcriber Name Smt Manju Gupta