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IRCTC - POOR PERFOMRMANCE OF IRCTC E- TICKET BOOKING

Complaint by tarunmahapatro on November 5, 2011, 8:33 pm in Indian Railways

With ID "tarunmahap" booked three times from IRCTC.CO.IN. Out of three transactions two transactions were failed after deducting payment from my account. On enquiry with IRCTC operator Mr. Gaurav confirmed that this is due to some technical problem and the technical problem haven't any clarity. When there is a technical problem then why you are implementing such softwares to create problem to the customers.
This kind of problems when faced repeatedly by the customers, they will definately look in to the other sites.In addition to this site browsing is very very poor.
This is showing very poor quality of the site.
I suspect the reason may be to favour some other sites.

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Complainant's Goal: Implementing problems free software to achieve better service to the public
Complainant's Target: IRCTC
Complaint Location: India › Bihar › Patna
Complaint URL: http://www.icomplaints.in/poor-perfomrmance-of-irctc-e-ticket-booking-09984.html

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Sat, 05 Nov 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC on November 5, 2011, 8:33 pm

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