Airtel Digital TV - Poor Airtel Digital TV after sale service
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Complaint by: Subrata on August 19, 2010, 8:29 pm in Satellite and Cable TV

Purchased on May 2010.
Facing problem with Remote Audio and Mute Buttons which are non functioning.
Lodged Complaint on july 2010.
Customer Id3003904554.
Problem not yet sorted out.
Today Service rep. visited and informed he can't solve the problem.
Received SMS from Airtel DTH that problem resolved.
Waiting for more than a month.
Complaint No. 3278678 dt 11/07/10.

Request solution of the problem.

Regards,

Complainant's Goal: Resolution or money return
Complainant's Target: Airtel Digital TV
Complaint Location: India › Chhattisgarh › Durg
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Recent Comments
3.
Wed, 15 Dec 2010 - Business Reply from - Airtel_presence (Airtel Digital TV)

Dear Subrata,

I would like to inform you that your concern listed 19 Aug. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Tue, 14 Sep 2010 - Business Reply from - airtel_presence (Airtel Digital TV)

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

1.
Thu, 19 Aug 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on August 19, 2010, 8:29 pm