BIG Bazaar - Overcharging in the bill
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Complaint by: Achal Bhargava on February 12, 2016, 11:13 pm in Retail Stores

This recurring issue is related to the overcharging MRP/offer price in the bill. This has happened 4-5 times in the past as well. Had escalated this issue earlier either. Floated offers not reflecting in the bill and customers are charged high.

I mostly now visit Reliance Mart and DMart as they have better offers and correct billing every time. Whenever I visit Big Bazaar, need to end up checking the bill amounts.

Escalated to the Store as well but looks like it is falling on the deaf years. Lodged a complaint in this regard yesterday with Bigbazaar helpline. Complaint no. 7076131.

Place: BigBazaar, Kothrud, Near City Pride multiplex, Pune

Date: Jan 23 2016

Till no. 24

TR no. 88751

Noticed the discrepancy in the following items so far:

VEGA GREEN PEAS 1kg - BOUGHT 2 PIECES

OFFER PRICE Rs. 280 BUT CHARGED Rs. 372.75


AER MUSK TWIST 60ml

OFFER PRICE Rs. 314 BUT CHARGED Rs. 342.34


LFBY ACTIVEFRESH 900M - BOUGHT 2 PIECES

OFFER PRICE Rs. 198 BUT CHARGED Rs. 313.90


Escalated this issue to Future Group also. Priya had responded but then there was no solution provided further.

Complainant's Goal: Correction and prevention of overcharging in the bills
Complainant's Target: BIG Bazaar
Complaint Location: IndiaMaharashtraPune

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Recent Comments
1.
Mon, 15 Feb 2016  Future Group Care

Dear Ms.Achal, Greetings from Future Group, Priya here. At the outset, let me apologize to you for the experience you had with our service. I assure you that we'll take this up seriously and resolve the issue at the earliest. We've escalated the matter but request you to allow us some time to get things in place. Thank you so much for your patience and cooperation. Please note your reference id 2357. Regards, Priya Team Big Bazaar Future Group