Complaint by
Prathima on August 20, 2011, 11:53 am in Retail Stores
Hi,
I had purchased items on 13-aug-2011 at big bazaar , ameerpet, hyderabad. Due to huge rush, we were asked to clear the area around the billing counter to cross check our bill.My total bill was around rs.5000, so it was not possible either to verify each item there. When we reached home and checked our bill, we found that the billing had been made twice for a bucket. There was an offer that you get a bucket free on purchase of one, but the bill didnt reflect that. I immediately called up the number given in the bill. They asked me to come on the next day any time between 10-30am to 10-30pm. When my brother went there along with the bill, the response was very ILL mannered, they said we can't give back the money nor a credit note. They even said that they can't verify the item.
Following is my concern :
1. We spend hundreds of rupees on autos to reach your shop , wait for hours in the queue for the billing which ultimately has errors on verification.
2. There is no justification given on showing the bill on the next day. If there is an offer that a bucket is free on purchase of one, won't the bill be enough as a proof ? do you want us to carry the two buckets and shell out hundreds of rupees on autos again ? we already had visited the bazaar twice. Once they said, exchanges or bill problems timings are from 8.30pm to 10.30pm. Who would be giving us the auto money ?
3. We are forced to buy covers. We know that the government has banned polythene covers, so we got our own bags which we were asked to submit at the luggage counter outside. And again while billing we were not supposed to get them inside, instead we are supposed to buy covers. This itself cost me rs.15, at rs 5 for each cover.
Shopping at big bazaar has costed us too much this time. There was no so called "bachat" , instead we had to shell out hundreds of rupees unneccesarily due to the counter person's fault. Also peace of mind.
I want you to take this issue seriously and give justification for my loss .
Regards,
prathima
An email communication has been sent to BIG Bazaar on August 20, 2011, 11:53 am
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Dear Prathima,
Hi! I'm Priya, from the Future Group Customer Care team. Please accept my apology for the discrepancies in your bill. I have already shared this complaint with the concerned Big Bazaar team. It would help if you could write to me at priya@futuregroup.in with your contact and invoice details and the reference id 593, so we can contact you regarding this issue.
Regards,
Priya
Future Group Customer Care