On May 25th 2010, I placed order(Order no: ********4) for a total of 5 items, for Rs 2892.00 which was paid by internet banking. But due to problems not known to me when the whole process of placing the order and payment was over I revisted my order details. The details of the order had only 3 items amounting to Rs 1847. When I called the customer care I was given case id no : 4887192 by Mr. Prince on Monday 31st May.
Email exchanges happened and homeshope18 promised to refund the extra amount Rs 1045 back to my account with 15/20 days. The last email exchange that I had with Homeshope18 was
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From: Contact Info
To: Usha Ghosh
Sent: Mon, June 14, 2010 5:51:23 PM
Subject: Re: Fwd: Order no: ********4
Dear Madam
Further to our telecon please note amount has been refunded back to
bank and we shall further follow up with the bank .
Warm regards,
Customer Care
HomeShop18
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I have still not received the extra money deducted. Have sent them my bank statment but no reply.
thanx & regds
Usha
Dear Madam
Please note we are dispatching the cheque of Rs 1045 to you in 24 working hours .
Warm regards,
Customer Care
HomeShop18
An email communication has been sent to HomeShope 18 on July 12, 2010, 2:51 pm
Received the extra amount deducted. Appreciate your help.
thanx