dealsandyou.com - Mobile Phone Not Received

I have places online order on 25th Aug. 2011 for Blackberry Handset by www.dealsandyou.com and till today i am not received by orders
And the response from dealsandyou.com side is not very satisfactory as I have communicated with dealsandyou.com costumer care center - 01206726777 various times with the interval of 3-4 days after placing the order but every time gets the same response that dealsandyou.com will get that within 2 or 3 days. But still those 2 or 3 days have not came. I cancelled my order on 26th sep due to Gurgaon PIN code 122001 not covered under delivery as communicated by dealsandyou.com executive after one month, got the information that the concerned department will contact you after processing but till today no one have contacted then I called again and again today i have talked to dealsandyou.com executive Siddharth who said your order will be discarded within 15 days.

But today again i received a mail from customercare that your\" Dear Customer,
We regret for the inconvenience you faced.
We have forwarded your request for refund. We can not assure you that you will get the refund as we are only forwarding the request.Your understanding in this matter is highly appreciable.
Regards
Anshul
Deals and You Team
Website : www.dealsandyou.com
Support Line : +91 120 6726777

I m becoming frustrated of calling in dealsandyou again and again and now received a mail that my refund is not confirmed. Please help me out to get my refund and problems face by me.