kaunsa.com Mify Solutions Pvt. Ltd. Noida - kaunsa.com is fraudulant company
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Complaint by: Abhay on October 12, 2013, 5:11 pm in Online Shopping

I had paid you amount of Rs. 50550/- against order of LG 42LM6410 LED 42 inches Full HD 3D Television
HOM/ELE/LG /37940 on 24 Aug 2013 to kaunsa.com (Mify Solutions Pvt. Ltd., Noida) Ticket No is : Kaun/T159489/30Q7RP5RHF via Ibibo Web Pvt. Ltd Payment Gateway.

When I was called after two days they told me, we will delivered the TV with in 10-12 days. I was wait for twenty days.
and kaunsa.com has been failed to supply the TV.

I was called & email them daily to refund the same amount. They told me "according to our policy we can only provide you cash voucher which has a lifetime validity of the full amount which you had paid to us through which you can purchase any other product from us." I was repeatedly told them at the time of booking no clauses was mentioned.

I was visited to their office at Noida on 26th Sept 2013 and I felt that Company is bogus. I met to Mr. Rajeev Sharma (may he told me fake name) he told me we will process your refund with in 7-10 working days and I received a mail on same day.

Till date I have not received the same refund. I have called them daily, I listen their replies foolishly.

Now kaunsa.com has told me your refund is in process and we had sent a request to PayU on 1st Oct 2013 and PayU ID is 39522607.

Till date not get refund.

I am hereby giving you last and final notice. I will file a case on Consumer Court/Forum and also on PayU that why they are providing Payment Gateway Services to such types of fraudulent Company like Kaunsa.com.

Complainant's Goal: To get refund immediately
Complaint Location: IndiaMaharashtraKolhapur
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Mon, 14 Oct 2013 - Business Reply from - Kaunsa.com (kaunsa.com (Mify Solutions Pvt. Ltd., Noida))

Dear Abhay,

Sorry for the inconvenience. This is to inform you that your concern listed 12 Oct 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at care@em.kaunsa.com and kindly mention your complaint number 354345 in your subject line.

Thank You for your cooperation.

Regards,
Kaunsa.com
Online Customer Service Team