Bag It Today - Incomplete order received
Contact Complainant     2622 Views     Report Spam  
Complaint by: vijay malhotra on April 30, 2013, 2:14 pm in Online Shopping

I have purchased a combo offer of 'shoes, wallet belt gift vouchers worth Rs. 1000/- and a wrist watch' from bagittoday my order No. is 33004419, after receiving the order I noticed that I have not received gift vouchers worth Rs. 1000/- and a wrist watch, In this regard I have made several phone calls and written several mails, but getting irrelevant replies, In this regard I have lodged two complaints No.1151477 and 1151716. I have not received any relevant reply, my complaints are dated 18.04.2013

Complainant's Goal: to receive the undelivered product in good conditions
Complainant's Target: Bag It Today
Complaint Location: India
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
13.
Fri, 13 Dec 2013  Arindom Borah

what the hell is going on . I have ordered a shoe couple of days a go through card payment and i have not a msg or email yet informing whether my order had been shifted or not . what is going on yarr , is this a fake online store .vry upset yarr.

12.
Sat, 23 Nov 2013  martin

hai friends I talk to u true matter I am order this
same time date shoe and free lens glass,coming
my addres
open my parcel only one I get it shoes,never see
sun glass missing my sun glass i am complaint
custumer care call bagittoday customere care but
not respone f..k respone call me, my money lose
rs1000 this is a fake web bagittoday you change
this name badittody dont believe this add this is a
fake web bagittody dont believe friends

11.
Thu, 18 Jul 2013  sagar

Bagitttoday is fraud and looting people

10.
Wed, 26 Jun 2013 - Business Reply from - Bag it today (Bag It Today)

Dear Sir,

We would like to inform you that we can provide you refund only after receiving the product back in our warehouse, if you are agree on it kindly let us know so that we can proceed further.

For further assistance we request you to reach us directly at onlinesupport@bagittoday.com

Thanks & Regards,
Team Online Support
Bag it today

9.
Sat, 22 Jun 2013   Message By Complainant vijay malhotra

what limitations, how do I believe that you will refund my money (how and when) you have already taken more than two months and my problem is still not solved, further u have not mentioned the refund amount and how many days will u take after the goods are lifted from my end

8.
Sat, 22 Jun 2013 - Business Reply from - Bag it today (Bag It Today)

Dear Sir,

We would like to inform you that we have already informed you about our limitations, there is no procedure to refund amount for the method you are opting for, we can only refund your amount by receiving the products back to us in intact condition, after receiving the same back in our warehouse we would be able to proceed further, so please confirm us your decision.

For further assistance we request you to reach us directly at onlinesupport@bagittoday.com

Thanks & Regards,
Team Online Support
Bag it today

7.
Fri, 21 Jun 2013   Message By Complainant vijay malhotra

This is for ur kind information that I have not been provided anything 'additional' I have been provided the things which were promised by the company, the vouchers are useless and with conditions which were not there at the time of purchase, I have not come up with any new other issue kindly go through my mails, I think none of ur 'good' employees read the mails or are not competent to read and understand the mails. further if you only deliver the things after taking cash from buyer then why do you insist that I should handover my things to you without taking the consideration and you have not even specified the refund amount.

6.
Fri, 21 Jun 2013 - Business Reply from - Bag it today (Bag It Today)

Dear Sir,

We would like to inform you that we have tried emphatically to resolve your concern but you are always reluctant to get this issue closed. we had provided you additional vouchers, watches separately but you had come with other issues now we have decided to refund your order but even you are not interested, make sure we can refund only after receiving your product back in our warehouse, in case you change your mind kindly let us know so that we can arrange reverse pick up and can resolve your issue.

For further assistance we request you to reach us directly at onlinesupport@bagittoday.com

Thanks & Regards,
Team Online Support
Bag it today

5.
Thu, 06 Jun 2013   Message By Complainant vijay malhotra

Have received three calls regarding the deal, was told that my money will be refunded and goods will be taken back, the man calling took my ID for giving me further informatio regarding picking up of the things from my end
for the last three four days I have not received any communication instead a courier company contacted me for courier, but since I did not receive any official communication from ur end for handing over the things to courier I did not ask them to collect the courier.

Bag it today have never given clear view what you want to do now, Once again request to clarify me if my money is being refunded, if yes when, so that I may be able to decide the future course of action

4.
Wed, 22 May 2013   Message By Complainant vijay malhotra

Today I have received the Rocio watch,which seems to be used and not at all worth Rs.2500/-(not even 250/-) which is highlighted in the ad, secondly I cannot use my gift voucher as per my convenience and shoes are also not up to the mark, nothing is as promised, I therefore want my money to be refunded

3.
Sun, 12 May 2013   Message By Complainant vijay malhotra

no watch has yet been received at my end till now, yesterday only I had a very long conversation with ur customer care senior executive, he told me to wait for another week, if at all u have already sent the watch, give the consignment No. and name of courier, In case of gift vouchers now u have imposed a lot of conditions which were not there at the time of purchase how can u impose those conditions

2.
Wed, 08 May 2013 - Business Reply from - Bag it today (Bag It Today)

Dear Sir,

We would like to inform you that we have already dispatched your Gift Voucher Code to you with the Terms & Conditions and also a complimentary Rocio Watch, so we hope that your issue stands resolved here.

For any further query or assistance please feel free to write us at onlinesupport@bagittoday.com

Thanks & Regards,
Team Online Support
Bagit Today

1.
Thu, 02 May 2013 - Business Reply from - Ravindra Sharma (Bag It Today)

Dear Sir,

We deeply regret for the pain and agony you are going through.

We would like to inform you that we have taken your matter to the concerned department for getting resolved at the earliest.

Please feel free to write us at onlinesupport@bagittoday.com

Thanks & Regards,
Ravindra Sharma
Online support