Complaint by
Amol Meghal on December 25, 2011, 1:08 pm in Retail Stores
I have bought some grocery and vegetables from Big Bazaar in Aurangabad.
After checking the bill at same place, I have realize item costs is extra than which is mentioned on it.
When I complained about this to the person at counter,his behaviour was very arrogant.
He told me to visit the upper floor counter and sort the problem their.
When I asked him for customer care person, he was not ready to tell me anything about customer care.
Then I visited the upper floor counter, one person called Rahul Mahajan told himself as Department Manager meet me and say sorry.But again I asked him about customer care manager, he was not allow me to meet customer care manager and tell me that he was out of town and he cant give us the cell number of customer care manager.
When I told him that I will e- mail my complaint to the website,he arrogantly said, you can do it.
Very arrogant and rough behavior by staff.
Dear customer,
Hi, I am Priya from Future Group. At the onset I would like to thank you for bringing this to our notice and I apologize for the behaviour for the Big Bazaar staff. I request you to write to priya@futuregroup.in with the invoice number, the store details, your contact details and reference id 1362. Once I receive your mail I will look into this matter and contact you shortly with an update on the same.
Regards,
Priya
Future Group Care
An email communication has been sent to BIG Bazaar on December 25, 2011, 1:08 pm
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Dear customer,
Just a reminder that we haven't got a response from your end.
Regards,
Priya
Future Group Care