HDFC Insurance - HDFC INSURENCE MAKING PERSON FOOL

I HAD OWN A MP4 PLAYER OF 4 GB AND HDFC SEND ME SMS AND CALL ALSO ON FEB. 2009 BUT ON MARCH 2009 I RECEIVED A EMPTY PARCEL AND IN THE PARCEL THERE WAS A EMPTY BOX OF MP3 PLAYER OF 2GB. I HAD GIVEN LOT OF CALLS FROM 22ND MARCH ONWORDS AND ALSO SEND MAIL TO THE CUSTOMER CARE OF HDFC STANDARD LIFE . BUT FIRST OF ALL THEY WERE TELLING ME LOT OF THINGS AND SAID THAT THE PROBLEM WILL BE SOLVED WITHIN 2 DAYS. BUT LATER ON BEFORE A WEEK THEY SAID THAT THEY CANNOT DO ANY THING. THE PARCEL HAD NOT GIVEN TO ME ALSO, IT HAD GIVEN TO A OLD LADY OF MY NEIGHBOR AND GIVEN THE COSTLY PARCEL WITHOUT TAKING THE SIGNATURE AND THE HDFC IS TALING THAT THEY HAVE INVESTIGATE THE MATTER AND THEY CANT DO ANY THING. BUT BEFORE SENDING MY PARCEL I MADE THE THINGS VERY CLEAR THAT THE PARCEL SHOULD BE DELIVERED AFTER 6 PM AS BECAUSE THERE IS NO BODY PRESENT IN MY HOUSE AND I WILL BE BACK FROM DUTY AFTER 6 PM , THEN HOW COME THEY HAVE SEND THE PARCEL EARLY. NOW THEY ARE BLAMING TO THE OLD LADY BUT THE PARCEL WAS SEALED AND INSIDE THERE WAS A LETTER STATING THAT THE PARCEL IS CARRYING ONE MP4 PLAYER OF 4 GB. IT IS VERY CLEAR THAT SOME HDFC PERSON ARE INVOLVED IN THAT CHEETING MATTER.PLEASE HELP ME OUT