RESPECTED SIR ,
SUB : REGARDING BILLING AND SERVICE ISSUE OF RELIANCE NETCONNECT+
I HAVE BOUGHT A RELIANCE NETCONNET+ , POST PAID CONNECTION FROM A RELIANCE SERVICE CENTER ON 8/8/2011 , FOR UNLIMITED DOWNLOADS , WITH A SPEED OF 3.1 MBPS TILL 5 GB , BY PAYING Rs 1399/- . I WAS HAPPY FOR THE FIRST 5 DAYS OF THE SERVICE , I WAS ENJOYING THE SPEED ATLEAST UPTO 1MBPS . BUT LATER ON I BEGAN TO RECIEVE ONLY 2 TO 5 KBPS . INBETWEEN I WAS ASKED TO PAY Rs 293.54 FOR BILLING CORRECTION WHICH I PAID THROUGH ONLINE BEFORE RECIEVING THE BILL . LATER I EXPECTS THE SPEED IN THE CONNECTION , BUT I DIDNT RECIEVE IT . I RANGED UPTO THE CUSTOMER SERVICE SO MANY TIMES - WHO REPLIED THAT IT WAS CLEAR , PLS WAIT FOR A DAY OR TWO . FINALLY I WENT TO THE DEALER FOR RETURNNING THE USB HUB AND ASKED HIM FOR DISCONNECTION OF MY SERVICE , WHICH HE REFUSED AND THREATED ME BADLY . LATER I RANGED UP TO THE CUSTOMER SERVICE REGARDING THE DISCONNECTION , THEY SAID THAT IT MAY TAKE AROUND 20 DAYS AND I HAS TO PAY THE NEXT BILL . I WAS HIGHLY FED UP WITH THIS ISSUE . WITH A POOR SPEED I WAS ASKED TO PAY THE BILL . I JUST DIDNT PAID THE LAST BILL AND I ASKED THE DEALER AND THE PERSONS TO GET BACK THE HUB WHICH I DIDNT USED EVEN FOR A MONTH AND I LOST A SUM OF Rs 1399/- ON IT . NOW I WAS ASKED TO PAY Rs 800/- AS MY LAST USAGE BILL OF A SPEED OF 2 TO 5 KBPS . KINDLY HELP IN THIS ISSUE . PLS MAIL ME AT AYU4U2@LIVE.COM .. MY NET+ CONNECTION NO : ********96
An email communication has been sent to Reliance Communications Limited on March 21, 2012, 6:53 pm
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare