Airtel Telemedia Services - fraudulent deduction by airtel

Complaint by srishti raj on February 16, 2011, 3:14 pm in Telecommunications

I AM A AIRTEL PREPAID SUBCRIBER WITH NO. 9760719899. On 1st December I subscribed to Rs.98 Internet pack and since that the sim was used for internet browsing only and not for any phone calls, with the micromax modem.
But strangely on 21st December 2010 when I checked the balance, my
balance is Rs.02. Earlier on 19/12/2010 my balance was around Rs.155/-contacting customer care my number was blocked to 198. I again tried to reason with them from another phone no.9557706541,same thing was done.It is surprising
that when for the whole period from 1/12/10-20/11/10 my SIM was in Airtel micromax USB modem how could I phone or subscribe to some service and my balance of Rs.155/- got deducted.In response Airtel stated that there is no provision of automatic renewal of GPRS package and my balance was deducted for per Kb surfing charges after exhausting my 2GB limit. Now see what happened I was using the Rs.98/- pack on 9557706541 and it was valid upto 20/01/2011 but on this date after exhausting my limit, without my consenting or sending request, Rs.35/- was deducted from my account and I was given 500Mb usage uptill 26/1/2011. On contacting 198, the customer care executive as usual talked in a very ill-mannered way and told that I have myself subscribed to this pack. I told him that this not possible as my SIM is in modem where you cannot subscribe. But he didn't agree and kept insisting his story. My submission is that there is provision for renewing automatically then why original complaint for 9760719899 stands i.e. why couldn't my GPRS package be renewed for 98/-when my balance was more than Rs150/-. Is it not that it was a cheap business practise on part of Airtel to deduct per Kb charges when automatic renewal is a factual practise as is evident above


Other Complaint Details
Contact Complainant     366 Views     Report Spam  

Complainant's Goal: refund of my talktime/ free renewal of GPRS on mobile nos.
Complainant's Target: Airtel Telemedia Services
Complaint Location: IndiaUttarakhandDehradun
Would you like to Comment on this Complaint?



Security Code
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy


Recent Comments
   

3.
Sun, 20 Feb 2011 - Business Reply from - Airtel_Presence (Airtel Telemedia Services)

Dear Srishti Raj ,

I would like to inform you that your concern listed 16 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

2.
Thu, 17 Feb 2011 - Business Reply from - airtel (Airtel Telemedia Services)

Dear Srishti Raj ,

This is to inform you that your concern listed 16 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

1.
Thu, 17 Feb 2011  meera kishn

I agree with you. Though Airtel have better plans and offers in talktime and other schemes but they try to loot the money through gprs. Though I am not an airtel user but many of my friends have suffered from the same problem.

Subscribe To iComplaints.in
Recent Business Replies
  • airtelpresence - Dear Customer, This is to inform you that your concern..
  • Vodafone India - Hello Nilesh, Please share your current and alternate contact numbers..
  • airtelpresence - Dear Customer, This is to inform you that your concern..
  • ideacellular - Dear Sir, We tried to call you but the contact..
  • ideacellular - Dear Sir, We wish to inform you that on investigating..
  • airtelpresence - Dear Ganesh, This is to inform you that your concern..
  • ideacellular - Dear Sir, We sincerely apologies for the inconvenience cause to..
  • Nokia India - Hi, We have forwarded your concern again to the team...
  • Airtel Presence - Dear Deepti , We would like to inform you that..
  • Tata Docomo - Dear Kgiri, Kindly provide us your Tata DOCOMO number, your..
  • Tata Docomo - Hi Saurabh, We have received your complaint and we will..
  • Airtel Presence - Dear Saba Khan, We would like to inform you that..
  • Airtel Presence - Dear Deepti , This is to inform that your concern..
  • Patriot - Any fraud person can pay money to justdial and start..
  • Patriot - Any fraud person can pay money to justdial and start..