Complaint by
VISHAL THAKUR on August 27, 2010, 12:56 pm in Banking and Finance
Dear Sir,
Sir I had a Credit Card of HDFC BANK No. 4346781007359045. There was a
Fraudulent Charges on 15th October, 2009 for the amount of Rs 18,970.
Now this amount is Rs Rs.33,027.59. Even on the charge slip signatures
are totally fraudulent. I think its the responsibility of the merchant
also to verify signature for such a huge amount. I am writing to the
bank from that time, even I had contacted with there nodal
officer(RAMDAS RAMASWAMY) however I am not getting any proper
response. There collection team is calling me and my father. I am
going through harassment from that time. Sir Please help me. I wanted
this issue to get resolved. I cant bear more harassment. I would be thankfull to you.
Regards,
Vishal Thakur
Dear Mr. Thakur,
We acknowledge receipt of your e-mail dated August 27, 2010 regarding credit card account. At the very outset, please accept our sincere apologies for the delay in resolving your query / issue and the inconvenience caused to you. We would need some more time to resolve the query / issue raised by you and request you to bear with us. We will revert to you in three working days.
We urge you to treat this delay as an exception and assure you that we are committed to quality customer service. We apologize once again and re-assure you that every effort from our side is being made to have your query / issue resolved at the earliest.
Regards, Customer Assistance, HDFC Bank
An email communication has been sent to HDFC Bank Limited on August 27, 2010, 12:56 pm
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Dear Mr. Thakur,
We acknowledge receipt of your e-mail dated August 27, 2010 regarding credit card account. At the very outset, please accept our sincere apologies for the delay in resolving your query / issue and the inconvenience caused to you. We would need some more time to resolve the query / issue raised by you and request you to bear with us. We will revert to you in three working days.
We urge you to treat this delay as an exception and assure you that we are committed to quality customer service. We apologize once again and re-assure you that every effort from our side is being made to have your query / issue resolved at the earliest.
Regards, Customer Assistance, HDFC Bank