Tata DOCOMO - fraud metering of internet usage
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Complaint by: sunil on March 5, 2012, 8:22 pm in Internet Related

I HAVE TATA PHOTON PLUS NO. ********79 POST PAID CONNECTION. THE FRAUD USAGE OF INTERNET SHOWING ON 01/03/2012 AT 11.27.51 HRS TO 13.57.56 HRS CONSUMING 856 MB. ON 01/03/2011 MY OFFICE WAS CLOSED AND I WAS LOG IN AT 21.11.39 TO 21.47.27 AND THAT USAGE SHOWING CORRECT. AS PER MY PLAN I GET HIGH SPEED (TATA PHOTON +) CONNECTION UPTO 1 GB USAGE AND AFTER THAT I GET SLOW SPEED CONNECTION (TATA WIZ). I AM UNABLE TO WORK ON INTERNET DUE TO SLOW SPEED AND IT GET DISCONNECTED FREQUENTLY.
BUT DUE TO FRAUD METERING I CROSS 1 GB USAGE AND MY CONNECTION GET SLOWED. DI-SPITE OF BEING COMPLAINT MAIL (CS.TATA REGISTERED (COMPLAINT NO. 30041835 DATED 03/03/2012 ON MOB. NO. ********28.) THEY CLOSED COMPLAINT WITHOUT SOLVING A PROBLEM & COMMUNICATION WITH ME FOR VERIFICATION). I TRIED SEVERAL TIMES ON HELP LINE NOS. 1800-266-121 BUT IT FOUND THAT IT IS HELPLESS LINE NOS. THEY HAVE NO SOLUTION ON THIS PROBLEM. THEY ARE NOT AGREE TO TELL ME CONTACT NO. OF ANY RESPONSIBLE OFFICIALS TO FORWARD THE COMPLAINT TO RESOLVE THIS ISSUE. I M TOTALLY HELP LESS.

SUNIL BHAGWAT - ********06
NAGPUR, MAHARASHTRA

Complainant's Goal: remove faulty usage entry and retain high speed connection immediately
Complainant's Target: Tata DOCOMO
Complaint Location: IndiaMaharashtraNagpur
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Recent Comments
3.
Wed, 07 Mar 2012 - Business Reply from - Tata Docomo (Tata DOCOMO)

Dear Mr. Bhagwat,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that our concerned department spoke to you regarding the comlaint bearing vide docket number 300361863.

Hence, we would like to inform you that you are facing low speed issue due to the speed has been capped according to your plan.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-********.

Thanks and Regards,
Customer care
Tata Docomo.

2.
Tue, 06 Mar 2012 - Business Reply from - Tata Docomo (Tata DOCOMO)

Hi Sunil,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

1.
Mon, 05 Mar 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Tata DOCOMO on March 5, 2012, 8:22 pm