I have purchased Lemon mobile model number iQ707 on April 18th 2010 from Matta Mobile World in Chakrata Road, Dehradun. My purchase invoice no. is 419 my handset’s IMEI No’s are 351********8330 & 351********8348. After a few weeks it has many problems. After sometime my mobile got switched off automatically and after 4-5 seconds it got switched ON. It has a warranty (warranty card no. PN5********7) for one year. I have got the same problem more than 16 to 17 times within last 10 months. On 25-11-10 I have given my mobile for repair to Authorized Service Centre(ASC) of Lemon mobile at Dehradun i.e. Ujjawal Telecom & they said me there was a software issue in my handset and they upgrade it and now my handset will not face any problem (Job Sheet No.: LASPUPW042R830 dated 26-11-10). But My handset again facing auto shut down & auto ON problem on Saturday 05-12-2010 and also its Phonebook icon was become distorted, it seems a dotted strip instead of the original phonebook icon. When i saw it then again it automatically shut OFF & within 2-3 Seconds auto re-started then the icon appear as its original i.e. the problem of dotted strip disapear. I contacted with sanjay.taneja@lemonmobiles.com regarding this issue and I also contacted the ASC (Ujjawal Telecom, Dehradun) & told this problem to Mr. Roshan (Head of ASC, Mobile no. 0********00), as he said I handed over my handset once again at Service Centre on 6-12-2010. ASC personnel could not able to resolve my problem that’s why it again arises. I have asked them to replace the product, since it has the warranty. They have not accepted it, and they said that they will service the mobile. Even after the service, I got the same problem. Then they send my mobile to Lemon mobiles head office at NOIDA, there Mr Ramvir singh (Mobile no. 0********97 & 01204048000) told me they will re-place my set with new one but after 20 days they send my handset back to Ujjawal Telecom,Dehradun. When I go there to collect my phone I found that was my old phone. When I asked to ASC personnel then they said there was a problem in my set’s PCB & at Noida centre this problem has been resolved and returned my phone to me(Job Sheet No.: 424 dated 06-12-10).
But now again on 12-1-2011 I faced the same problem of auto shut ON/OFF and distorted phonebook icon. I am asking them daily regarding this issue, but there was no proper response from them. I want them to replace my mobile with the similar mobile or refund my money.
Website of opposite party: www.lemonmobiles.com
Address of opposite party:
Fastrack Communications Pvt Ltd (Lemon Mobiles),
B-123, Sector-2,
Noida,
U.P. (India)-201305.
Ph.: 0120- 4512100
Fax: 012-4512180
Email: info@lemonmobiles.com
Thanks n regards,
Subhash Gautam,
Scientist, DRDO,
Min. of Defence,
Govt. of India.
Ph.: 0********67, 0********00.
customer report and service center information and jobsheet ki liay websaid
dear sir mai apka lemon mobile 2 saal say bach raha hu sirf lemon mobile apnay conter say bachta hu mai service ko lekar itna peraysaan hu 5 costmer upbhokta phoram may dawa karchukay hai mai perasaan hu pleese help me.
I support this complaint.
hi
respected sir/madam
its very shameful about lemon toll free number 1********89 is not picking my phone previous 5 months. when i did call to at 0120 4512100 number. company employee giving me stupid reason that may be phone was busy or may be network problem. i said your toll free number ring is going but you people are not picking my phone and every time you are making to fool and lieing. i have video recording and picture prove about my calling call and you are not picking phone .when i bought my new phone lemon hd A2. i am facing problem from 1st day now its going 8 months but your company employee are very careless and did not solve my problem. they were saying one more month and now giving me old phn after wasting warranty months of phn . i will not buy lemon phone in future.its very bad experience and shameful. company management is very poor. its enough. i want new phn or refund my money... i will consumer complain. thxs so much.
mohit mishra